Senior People Experience Partner

Roche • Philadelphia, PA

8d • $118,300 - $219,700 • Onsite

About The Position

As part of Genentech People Experience (PEx), the Senior PEx Partner works collaboratively within PEx and across functions to help make Genentech a place where people want to work, thrive, and make a positive impact on society. The role owns, improves, and/or supports specific solutions and People Experience journey framework components that contribute to PEx outcomes. Senior PEx Partners lead the planning and execution of internally focused solutions from initiation through delivery and measurement, while consulting with partner and business functions to identify connections and gaps, align outcomes, and reduce duplication.

The current focus is engagement at Genentech’s East Coast sites, including Louisville, Philadelphia, Boston, the District of Columbia, and Holly Springs, as well as future sites. The role collaborates with functions such as the CEO Office, People and Culture, the U.S. Inclusion and Belonging Office, Employee Communications and Engagement, and Site Leadership Teams. It curates locally tailored programming aligned with overall PEx strategy, coordinates employee engagement efforts, builds local relationships, and trains and recognizes employee ambassadors to help deliver PEx solutions, including during shift hours.

This is an on-campus position based in Philadelphia, Pennsylvania, requiring work in Genentech offices. Frequent travel of up to 20% throughout East Coast sites and at least quarterly travel to the South San Francisco headquarters are required. Relocation benefits are not available. The expected salary range is $118,300 to $219,700, with a discretionary annual bonus potentially available based on individual and Company performance.

Requirements

• Bachelor’s degree or equivalent experience and at least 8 years of related/relevant experience, or an advanced degree and 6 years of equivalent work experience.
• Experience with product ownership and/or project management with substantial measurable organizational impact.
• Experience with customer experience approaches and methodologies.
• Demonstrated ability to influence stakeholders and leaders and maintain positive relationships.
• Presentation experience with groups, senior leaders, and sometimes external community members and collaborators.
• Successful experience working with and through teams to implement ideas and achieve desired outcomes.
• Ability to think creatively and innovatively, manage ambiguity, and implement pragmatically and effectively.
• Change management and communications experience.
• Business acumen.
• Experience designing and developing programs, implementing them, and developing and maintaining measures of effectiveness.
• Strong collaboration, communication, influencing, and consulting skills, and ability to work in a matrixed environment.
• Ability to manage and support project assignments, including budgets, contracts, and invoices.
• Availability to travel frequently, up to 20%, throughout East Coast sites and at least quarterly to South San Francisco headquarters.
• Strong track record of managing multiple projects simultaneously without compromising quality or a satisfactory human-centric experience.
• Ability to work on campus in Genentech offices in Philadelphia, Pennsylvania.

Nice To Haves

• Knowledge of the biotech/pharma industry.
• Experience in employee engagement, talent management, organization/human resources development, and/or HR business partnering.

Responsibilities

• Own, lead, and/or support people experience solutions and journey framework components to deliver desired outcomes.
• Assess needs using customer and people experience practices and methodologies, and develop, manage, or implement solutions with cross-functional partners.
• Establish metrics with data insights colleagues, measure solution effectiveness, make adjustments, design experiments and tests, and conduct retrospectives to support iteration.
• Leverage existing offerings, design new solutions for scalability across the Roche network, and recommend sunsetting solutions that do not achieve desired outcomes.
• Lead or facilitate people experience forums and meetings, and design, manage, or implement related events and activities.
• Monitor external developments at other organizations and in the industry relevant to areas of ownership.
• Involve colleagues from other functions as needed and select and partner with outside consultants or vendors as appropriate.
• Provide program management, including vendor management, content maintenance, metric gathering, process improvements, logistics coordination, technology support, and responding to inquiries.
• Provide updates to team members, stakeholders, and leaders as required.
• Build and maintain relationships with team members, partners, and stakeholders to co-create, gather input, implement solutions, and assess effectiveness.
• Consult with PEx ecosystem partners and business functions to identify connections and gaps in the PEx Inventory, align priorities, and minimize duplication.
• Build and communicate project plans with relevant stakeholders; manage projects from conception through completion, on time and within budget.
• Identify project risks, impacts, and resource needs; track status and escalate when appropriate.
• Establish, monitor, and review success metrics and maintain project status in agreed tracking mechanisms.
• Own, develop, and maintain budgets and accounts for program resources where applicable.
• Use data insights, listening techniques, observation, and sensing to understand and recommend improvements to solutions, employee journey moments, personas, and PEx offerings.
• Drive communications and change management for PEx efforts and offerings to support adoption, and engage in marketing activities to build awareness.
• Develop as a customer experience and design thinking professional, apply learning to PEx work, and share learning with colleagues.
• Collaborate with East Coast site partners to deliver PEx offerings and programs tailored to local needs and aligned with overall strategy.
• Coordinate and streamline employee engagement efforts that help employees learn, grow, and thrive in their roles.
• Build local relationships and learn each site's business and people cultures, processes, and resources to support adoption of PEx programming.
• Recruit, train, and recognize volunteer employee ambassadors to scale and deliver PEx solutions, including during shift hours.
• Travel frequently, up to 20%, to East Coast sites and at least quarterly to Genentech headquarters in South San Francisco.

Benefits

• A discretionary annual bonus may be available based on individual and Company performance.
• The position qualifies for company benefits detailed at a link provided in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior