Senior Pension Administrator

Fidelity•Westlake, TX

About The Position

Under minimal supervision, the Senior Pension Administrator processes moderate- to high-complexity calculations and transactions accurately and on time in a multi-client environment. The role executes employee information and financial transactions across Fidelity systems and client databases, using defined benefit and client-specific procedures. It involves coordination with groups across Fidelity and contributes to effective service for clients and plan participants. The position supports existing and new defined benefit retirement plan clients in a fast-paced, time-critical environment and may contribute to strategic initiatives within the Defined Benefit organization. Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Current onsite expectations vary by role and location and may evolve. This transition does not apply to fully remote roles.

Requirements

Bachelor’s degree or equivalent work experience.
Strong math, analytical, and intuitive skills.
Ability to build calculation tools.
Motivation and commitment to precision, with a positive, can-do work ethic.
Ability to meet individual timeliness and accuracy goals as a team member.
Ability to adapt to an evolving environment.
Strong organizational skills and attention to detail.
High integrity and discretion when handling sensitive client data.
Initiative in solving problems and implementing solutions.
Ability to work independently.
Strong PC software skills, including Excel, Outlook, and Word.
Strong communication skills.

Nice To Haves

Bachelor’s degree in Mathematics, Finance, or Business preferred.
Defined Benefit knowledge and experience is a plus, but not required; training on defined benefits and calculations will be provided.

Responsibilities

Provide administrative and operational support for existing and new defined benefit retirement plan clients and participants.
Process calculations and set up disbursements while meeting accuracy and timeliness standards.
Review and triage participant requests to determine appropriate resolutions and routing.
Manage and monitor workflows.
Interpret plan rules to ensure correct calculations and disbursements.
Build calculation tools.
Analyze and process transactions and verify the quality of calculations, disbursements, and data updates.
Contact participants by phone or through letters and forms to explain calculations or resolve participant or client issues.
Support external client and internal audit requests by providing documentation, conducting research, and answering questions as a client and plan expert.
Manually calculate and review pension benefits for plan participants.
Support monthly testing of system upgrades and releases.
Participate in special departmental projects.