ISolved Payroll Specialist WFH - AZ, GA - On Site

Vensure Employer Solutions • Duluth, GA

13h • Onsite

About The Position

The Senior Payroll Specialist supports and advances payroll operations for a rapidly growing client base. The role manages an assigned book of business and oversees payroll processing to ensure accuracy, compliance, and high-quality client service. The specialist resolves complex payroll issues and serves as a resource to clients and internal partners.

Regular attendance at the assigned corporate office is an essential job function. Team members located in or near the Chandler, Arizona, or Duluth, Georgia, offices work in-office. The work takes place in an indoor office environment and may involve occasional moderate noise from copiers, printers, or coworkers. The position primarily involves desk and computer work, with occasional travel for meetings, events, and partner visits.

The position is eligible for medical, dental, and vision insurance; a 401(k) with company match; PTO, holidays, parental leave, and sick leave as required by applicable state law; life and short- and long-term disability insurance; an employee assistance program; flexible spending and health savings accounts; and identity theft, critical illness, accident, cancer, hospital protection, legal, and pet insurance.

Requirements

• At least one year of experience in client support or customer service.
• High school diploma or related experience, or an equivalent combination of experience, skills, and education; relevant non-traditional degree programs, certifications, or job training may qualify.
• Proficiency with Microsoft Office applications, including Outlook, Teams, Excel, Word, and PowerPoint, and ability to learn other applications.
• Strong verbal and written communication skills and ability to collaborate across teams and interact professionally with employees at all levels.
• Ability to manage time effectively, maintain accurate records, and complete payroll tasks according to schedules and compliance requirements.
• Ability to troubleshoot payroll issues, interpret data, and determine appropriate solutions using analytical thinking.
• Good judgment when evaluating situations, identifying problems, and deciding on appropriate actions.
• Ability to manage multiple priorities and deadlines in a fast-paced environment and adapt to shifting business needs.
• Professionalism and composure when working with varied personalities and situations.
• Team-oriented, self-starting approach and willingness to receive feedback and share process-improvement ideas.
• Ability to manage escalations and solve problems creatively.
• Ability to communicate with people from diverse cultural backgrounds with awareness and sensitivity.
• Ability to sit for extended periods and frequently use a keyboard, mouse, and other office equipment.
• Ability to read and analyze information on a computer screen and printed materials, with reasonable accommodation where applicable.
• Ability to travel occasionally for meetings, events, and partner visits; occasional office walking and handling documents or light office supplies may be required.

Nice To Haves

• At least one year of payroll experience; preferred but not required.
• Experience with Microsoft Office applications including Outlook, Teams, Excel, and PowerPoint.

Responsibilities

• Resolve complex payroll-related issues accurately and urgently while ensuring compliance with internal policies and regulatory requirements.
• Manage and support an assigned book of business, providing reliable, proactive, high-quality payroll service.
• Collaborate with Finance, Tax, Production, and other cross-functional partners to streamline processes and address client needs.
• Follow assigned phone schedules and remain available in the phone queue for client inquiries.
• Respond promptly and accurately to client inquiries by email, case, and phone, and follow through in a timely manner.
• Ensure client payrolls are submitted on time and meet established deadlines and service-level expectations.
• Conduct routine and targeted audits to verify the accuracy, integrity, and completeness of client payroll data.
• Identify issues requiring escalation and route them for timely resolution.
• Document and update standard operating procedures to support consistent processes and team knowledge.
• Mentor and serve as a subject-matter expert to Payroll Specialists and Payroll Associates, providing guidance and support.
• Lead or support ad hoc projects assigned by the Payroll Manager or Supervisor.
• Build, maintain, and promote relationships with team members and clients to coordinate communications and services effectively.
• Contribute to departmental initiatives, strategic planning, and organizational improvement projects.
• Attend webinars and training to stay current on company and departmental best practices.
• Complete projects and other duties as assigned by the manager.

Benefits

• Medical, dental, and vision coverage
• 401(k) with company match
• PTO, holidays, parental leave, and sick leave as required by applicable state law
• Life insurance
• Short-term disability insurance
• Long-term disability insurance
• Employee assistance program (EAP)
• Flexible spending account (FSA)
• Health savings account (HSA)
• Identity theft protection
• Critical illness, accident, cancer, and hospital protection coverage
• Legal insurance
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED