Senior Patient Services Representative

Corewell Health • Grand Rapids, MI

2d • Onsite

About The Position

Organizes day-to-day clerical functions in the delivery of quality health care services through the utilization of standard work and provides functional guidance to clerical team members. The role oversees functional training, audits and process-improvement plans, and scheduling for complex referrals, surgeries, procedures, and tests. It also performs collaborative tracking and audits, serves as a departmental resource, and can perform Patient Services Representative, Associate, and Intermediate duties when needed.

This is a part-time, 28-hour-per-week position at the Heart & Vascular Center in Grand Rapids. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with no weekends. The position is listed as a day shift. Corewell Health offers a comprehensive benefits package, an on-demand pay program, employee discounts, optional identity theft protection and home and auto insurance, and retirement savings options with service contribution and matching. Benefit eligibility depends on employment type and status.

Requirements

• High school diploma or equivalent.
• Three years of relevant experience.

Nice To Haves

• Associate’s degree.

Responsibilities

• Oversee development and delivery of functional training to clerical staff using standard work.
• Audit processes and develop action plans for process improvement.
• Schedule complex incoming and outgoing referrals, complex surgeries and in-office procedures, and tests, including medical record review of incoming referrals.
• Perform tracking, trending, collaborative reviews, and audits within the department or practice.
• Serve as a subject matter expert and resource to the department or practice.
• Perform Patient Services Representative, Associate, and Intermediate role duties when necessary.
• Participate in safety initiatives and risk-mitigating measures where appropriate, and complete position- and unit-related safety competencies and requirements on time.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package
• On-demand pay program powered by Payactiv
• Discounts directory
• Optional identity theft protection
• Optional home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Part-time
• Career Level: Senior
• Education Level: High school or GED