Senior Patient Services Representative

Corewell Health • Grand Rapids, MI

1d

About The Position

Organizes day-to-day clerical functions in the delivery of quality health care services through the utilization of standard work. Provides functional guidance to clerical team members. Works part time, Monday through Friday, from 8:30 a.m. to 5:00 p.m., with no weekends, at the Heart & Vascular Center in Grand Rapids, Michigan.

Requirements

• High school diploma or equivalent.
• Three years of relevant experience.

Nice To Haves

• Associate’s degree.

Responsibilities

• Oversees development and delivery of functional training to clerical staff using standard work.
• Audits processes and develops action plans for process improvement.
• Schedules complex incoming and outgoing referrals, surgeries, in-office procedures, and tests, including medical record review of incoming referrals.
• Performs tracking and trending collaborative reviews and audits within the department or practice.
• Serves as a subject matter expert and resource to the department or practice.
• Performs Patient Services Representative, Associate, and Intermediate role duties when necessary.
• Participates in safety initiatives and risk-mitigating measures where appropriate, and completes position- and unit-related safety competencies and requirements on time.
• Performs other duties as assigned.

Benefits

• Comprehensive benefits package intended to support financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other items.
• Optional identity theft protection, home and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings. Eligibility for benefits depends on employment type and status.

What This Job Offers

• Job Type: Part-time
• Career Level: Senior
• Education Level: High school or GED