Senior Patient Services Representative

Corewell Health • Grand Rapids, MI

8h • Onsite

About The Position

The Patient Service Representative Senior (PSR Senior) coordinates advanced surgical scheduling for multiple surgeons across various locations. The role requires prior Patient Service Representative experience and a strong understanding of complex scheduling workflows in a fast-paced healthcare environment. The successful candidate is organized, able to multitask and manage competing priorities, and attentive to accuracy and efficiency in scheduling.

The PSR Senior works closely with providers, clinical teams, patients, hospitals, and external partners to coordinate surgical care and provide customer service. The position also supports clerical staff training, process improvement, departmental audits, and safety initiatives, and may perform the duties of Patient Services Representative, Associate, and Intermediate roles when needed.

Requirements

• High school diploma or equivalent.
• Three years of relevant experience.
• Prior Patient Service Representative experience.
• Strong understanding of complex scheduling workflows.
• Exceptional organizational and multitasking abilities.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities while maintaining accuracy and efficiency.

Nice To Haves

• Associate’s degree.

Responsibilities

• Oversee development and delivery of functional training to clerical staff using standard work.
• Audit processes and develop action plans for process improvement.
• Schedule complex incoming and outgoing referrals, surgeries, in-office procedures, and tests, including reviewing medical records for incoming referrals.
• Perform tracking and trending collaborative reviews and audits within the department or practice.
• Serve as a subject matter expert and resource to the department or practice.
• Perform Patient Services Representative, Associate, and Intermediate role duties when necessary.
• Participate in safety initiatives and risk-mitigation measures where appropriate, and complete position- and unit-related safety competencies and requirements on time.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package.
• On-demand pay program powered by Payactiv.
• Discounts directory.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED