Senior Patient Services Rep Surgery Scheduling

Corewell Health • Grand Rapids, MI

8d • Onsite

About The Position

As a Patient Services Representative with Corewell Health, you will provide registration, concierge, and clerical services as part of a team, helping deliver personalized healthcare service to patients. This senior role handles complex patient and customer issues, including exercising high-level discernment when registering patients in treatment rooms. It also performs administrative work such as scheduling appointments, referrals, procedures, surgeries, and tests; reviewing incoming referral medical records; maintaining provider templates; working with external referral portals; and reconciling multidepartment deposits. The role includes obtaining or verifying insurance authorizations, assisting with retroactive insurance denials and appeals, managing complex EMR/EHR scanning and RightFax documents for upload to EPIC, and training new team members using standard work. The representative must be able to perform Patient Services Representative, Associate duties when needed and participate in safety initiatives and required competencies.

The position is full-time, 40 hours per week, Monday through Friday, 8:30 a.m. to 5:00 p.m., with no weekend work. It is based at Corewell Health Care Center in Grand Rapids, Michigan, in the Neurosurgery Spine - Medical Group West department.

Requirements

• High school diploma or equivalent.
• At least 2 years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or another related field.

Responsibilities

• Resolve complex patient and customer problems, including exercising high-level discernment when registering patients in treatment rooms.
• Perform administrative functions, including patient check-out.
• Schedule patient appointments, incoming and outgoing referrals, in-office procedures, surgeries, and tests.
• Review medical records for incoming referrals.
• Maintain and modify provider templates.
• Navigate external patient referral portals.
• Reconcile multidepartment deposits.
• Obtain insurance authorizations or verify that prior authorization has been obtained.
• Assist with retroactive insurance denials and appeals.
• Perform complex EMR/EHR scanning and RightFax faxing and upload documents to EPIC.
• Assist in training new team members using standard work.
• Perform Patient Services Representative, Associate duties when necessary.
• Participate in safety initiatives and risk-mitigation measures where appropriate.
• Complete position- and unit-related safety competencies and requirements on time.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package supporting financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other offerings.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED