Senior Patient Services Rep Surgery Scheduling

Corewell Health • Grand Rapids, MI

9d • Onsite

About The Position

As a Patient Services Representative with Corewell Health, you will provide registration, concierge, and clerical services as part of a team, helping deliver personalized healthcare service to patients. The role involves complex patient and customer problem solving, administrative and scheduling work, insurance authorization support, and complex electronic medical record handling. You may also train new team members and perform the duties of a Patient Services Representative, Associate when needed.

This is a full-time, 40-hour-per-week position in the Neurosurgery Spine - Medical Group West department at the Corewell Health Care Center in Grand Rapids. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with no weekends. The role is listed as a day shift. Corewell Health describes its culture as collaborative and committed to personalized care, equity, inclusion, and supporting team members.

Requirements

• High school diploma or equivalent.
• Two years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or another related field.

Responsibilities

• Resolve complex patient and customer problems, using high-level discernment when registering patients in treatment rooms.
• Perform administrative functions, including assisting with patient check-out; scheduling appointments, referrals, in-office procedures, surgeries, and tests; reviewing medical records for incoming referrals; maintaining and modifying provider templates; navigating external patient referral portals; and reconciling multidepartment deposits.
• Obtain insurance authorizations or verify that prior authorization has been obtained, and assist with retroactive insurance denials and appeals.
• Perform complex EMR/EHR scanning and use Right Fax to fax and upload documents to EPIC.
• Assist in training new team members using standard work.
• Perform the role of Patient Services Representative, Associate when necessary.
• Participate in safety initiatives and risk-mitigation measures where appropriate, and complete position- and unit-related safety competencies and requirements on time.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package supporting financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other offerings.
• Optional identity theft protection and home and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED