Senior Patient Representative - Walden

Sun River Health•Walden, NY

7d•$21 - $24

About The Position

Sun River Health is seeking a full-time Senior Patient Representative at its Walden, New York site. The position provides patient-centered support and facilitates access to services by managing patient registration and appointments and communicating efficiently and professionally with a diverse population. The Senior Patient Representative serves as an access point to care and performs duties in compliance with applicable systems and job-specific standards. The role oversees and supports front desk operations, including scheduling, patient fee collection, billing inquiries, insurance verification, sliding-scale fee setting, staff coverage and orientation, provider schedule templates, supply ordering, and daily money reconciliation and deposits. It also monitors front desk performance and patient-service processes, reviews utilization and collection reports, and coordinates with the Operations Manager or Health Center Director to address operational needs.

Requirements

High school diploma or GED.
Two to four years of work-related experience.

Nice To Haves

Bilingual Spanish.

Responsibilities

Review daily and monthly statistical reports on patient utilization of services and providers, self-pay fee collections, and provider no-show rates.
Review bills generated by Sun River Health when patients inquire in person or by telephone, make necessary adjustments, forward information to the Billing Department, and answer patient questions about bills.
Review patient representative schedules daily and make changes as needed to ensure proper coverage.
Assign a staff member to the site medical bucket each day.
Reconcile money daily, prepare bank deposits, and deposit funds at the bank assigned to the site.
Template and block provider schedules as directed by the Operations Manager or Health Center Director.
Conduct monthly office-supply inventory and place orders or communicate ordering needs to the Operations Manager or Health Center Director.
Distribute patient materials, including satisfaction cards, patient rights information, and other appropriate materials.
Monitor front desk team performance and work with the Operations Manager or Health Center Director to address performance gaps.
Schedule appointments, collect fees, and explain services and charges for patient services at all service levels.
Coordinate and assist with orientation for new front desk staff.
Assist with daily reception activities and ensure processes necessary for patient services are initiated.
Communicate professionally and responsively with patients by telephone, in person, through the health center, and by mail.
Communicate effectively with team members and patients about all aspects of service.
Verify insurance and set fees based on the sliding-scale fee.

Benefits

Medical, dental, and vision insurance.
Life and disability coverage.
Retirement savings plan.
Commuter and transit benefits.
Employee Assistance Program (EAP).
Employee discount program.
Professional development, education, and loan assistance programs.
Eligible employees may have access to federal and state loan repayment or loan forgiveness programs, including HRSA and NHSC programs.
Tuition reimbursement for eligible employees taking job-related coursework at accredited institutions.
$1,500 sign-on bonus for eligible external applicants; terms and conditions apply.