Senior Patient Representative - Walden

Sun River Health•Walden, NY

6d•Onsite

About The Position

Sun River Health is seeking a full-time Senior Patient Representative for its Walden, New York site. This position provides patient-centered service and helps patients access care in a pleasant, knowledgeable, and efficient manner. The representative communicates with a diverse population and is an integral access point to the medical care team, handling all aspects of patient registration and appointments while following applicable systems and job-specific standards. The role also supports front-desk operations and staff coordination, including scheduling and coverage, onboarding front-desk staff, monitoring team performance, maintaining provider schedules, handling patient billing questions and fee collection, verifying insurance, and applying sliding-scale fees. The position includes daily money reconciliation and bank deposits, supply inventory, and distributing patient information and materials.

Requirements

High school diploma or GED.
2–4 years of work-related experience.
Bilingual Spanish preferred.

Nice To Haves

Bilingual Spanish.

Responsibilities

Review daily and monthly statistical reports on patient utilization of services and providers, self-pay fee collection, and provider no-show rates.
Review bills generated by Sun River Health when patients inquire in person or by telephone; make necessary adjustments and forward information to the Billing Department; answer patients’ billing questions.
Review the patient representatives’ schedule daily and make changes to ensure appropriate coverage.
Assign a staff member daily to the site medical bucket.
Complete daily money reconciliation, prepare the bank deposit, and deposit funds at the bank assigned to the site.
Template and block provider schedules as directed by the Operations Manager or Health Center Director.
Conduct monthly office-supply inventory and place orders or identify ordering needs to the Operations Manager or Health Center Director.
Distribute patient materials, including satisfaction cards, patient rights information, and other appropriate materials.
Monitor front-desk team performance and work with the Operations Manager or Health Center Director to address performance gaps.
Schedule appointments, collect fees, and explain services and charges for all service levels.
Coordinate and assist with orientation of new front-desk staff members.
Assist with daily reception activities and ensure processes required for patient services are initiated.
Communicate professionally and responsively with patients by telephone, in person, through the health center, and by mail.
Communicate effectively with team members and patients about all aspects of service.
Verify insurance and set fees according to the sliding-scale fee.

Benefits

Medical, dental, and vision insurance.
Life and disability coverage.
Retirement savings plan.
Commuter and transit benefits.
Employee Assistance Program (EAP).
Employee discount program.
Professional development opportunities.
Education and loan assistance benefit programs, including eligible federal and state loan repayment or forgiveness programs.
Tuition reimbursement for eligible job-related coursework at accredited institutions.
$1,500 sign-on bonus for eligible external applicants; terms and conditions apply.