Senior Patient Navigator Boston - Spring 2027

Link Health•Boston, MA

3d•Onsite

About The Position

Link Health Senior Patient Navigators help individuals and families navigate and enroll in government assistance programs, including HEAP, the Supplemental Nutrition Assistance Program, Lifeline, and other state and federal benefits. The role combines social services, client support, data management, and knowledge of public assistance, with a focus on health equity and addressing social determinants of health. The Senior Patient Navigator leads a team of Patient Navigators working toward weekly enrollment goals at hospitals and clinics. The position also includes patient case management, coordination with clinic staff and other Senior Patient Navigators, handling program materials and devices, and communicating feedback to the leadership team. The role is a paid internship for the Spring 2027 cohort, running January 15 through May 15, 2027, with a commitment of at least 10 hours per week. Participants also join team activities, learning and professional development opportunities, and a mandatory weekly national Zoom call.

Requirements

Outgoing personality and ability to work with people from a variety of backgrounds.
Positive, proactive, personable, goal-oriented team player.
Ability to work independently and as part of a collaborative team.
Strong interest in advancing social and economic justice.
Ability to collaborate to build trust and show respect through honesty, integrity, kindness, empathy, and authenticity.
Willingness to identify areas for improvement and suggest ways to address potential roadblocks.
Comfort acknowledging knowledge gaps and accepting feedback as part of the learning process.

Nice To Haves

Proficiency in Spanish.

Responsibilities

Commit to 10 hours per week of in-clinic work, team huddles, networking, learning opportunities, and professional development workshops.
Lead a team of Patient Navigators in achieving weekly enrollment goals at hospitals and clinics.
Assist patients in signing up for Link Health programs.
Maintain consistent, professional communication with Patient Navigators and health center staff.
Schedule team members for weekly clinics.
Coordinate with other Senior Patient Navigators and delegate responsibilities appropriately.
Prepare organized, actionable feedback for leadership to discuss at weekly meetings.
Handle and request materials, including electronic devices.
Provide case management for patients whose applications require follow-up.
Participate in the mandatory National Link Health Zoom Call every Monday at 6:30 PM EST with camera on.
Communicate professionally and appropriately with the leadership team and Patient Navigators.
Complete all required compliance documentation.
Participate in the opportunity to write and publish an op-ed, conduct research, and present research at conferences.