Senior Partnerships Manager, LATAM

Intercom • San Francisco, CA

3d • Hybrid

About The Position

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

We are seeking a Senior LATAM Partner Manager to join our team. In this role, you will be responsible for developing, managing, and growing relationships with key partners in the Latin American (LATAM) region. The ideal candidate will have a deep understanding of the LATAM market, proven partner management experience, and a strong ability to drive business growth through collaboration with external partners.

As a LATAM Partner Manager, you will work closely with cross-functional teams including Sales, Marketing, Product, and Customer Success to execute strategies that expand our partner ecosystem, drive revenue growth, and improve market presence across LATAM.

Requirements

• 8+ years of experience in partner management, business development, or sales, with a strong focus on LATAM markets.
• Experience in B2B SaaS or AI environments.
• Strong negotiation, communication, and interpersonal skills.
• Fluency in Portuguese is required (both written and verbal), Spanish is a plus; English proficiency required.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Analytical mindset with the ability to work with data and generate actionable insights.
• Proof of eligibility to work in the United States is required.

Nice To Haves

• Experience running channel sales or direct sales is a big plus.
• Proven track record of driving revenue growth and building successful partnerships in LATAM.

Responsibilities

• Build and maintain strong, long-lasting relationships with existing and potential partners in LATAM.
• Act as the main point of contact for all partner-related inquiries, fostering trust and open communication.
• Collaborate with partners to identify new business opportunities and expand existing partnerships.
• Negotiate, close, and manage partnership agreements that align with business goals.
• Identify and recruit new partners across LATAM, focusing on those that align with the company's strategic objectives and pipeline goals.
• Support the onboarding process of new partners and ensure they have the tools and knowledge needed for success.
• Develop go-to-market strategies for new partner launches and promotions in the region.
• Track partner performance, including sales targets, growth metrics, and overall contribution to business success.
• Run weekly forecasts with partners to drive accountability and performance.
• Analyze market trends and partner performance data to recommend areas for improvement and new opportunities.
• Implement joint business plans with partners to drive revenue growth, increase market share, and deliver measurable results.
• Work with internal teams such as product to provide feedback on PMF in region.
• Partner closely with sales of opportunity transfer, progress and overall pipeline forecasting and health.
• Coordinate with marketing to develop co-branded campaigns and materials that support partners and enhance brand visibility.
• Provide regular updates on partner performance, KPIs, and sales metrics to senior management.
• Stay current on trends, regulations, and industry best practices specific to the LATAM market.
• Leverage local market knowledge to help shape partnership strategies and support the company’s regional growth objectives.
• Understand cultural nuances, business practices, and economic conditions in various LATAM countries to adapt the partnership approach.

Benefits

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for employees, friends, and family!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed