Senior Partner Relationship Manager, NetSuite Ecosystem

Charted, Inc.•Boston, MA

6d•Hybrid

About The Position

Charted, Inc. is a thriving NetSuite partner dedicated to elevating our customers' experiences through exceptional automation solutions and consulting services. Our product suite includes Charted: a NetSuite-native financial automation platform designed to significantly enhance NetSuite's out-of-the-box capabilities. Alongside our innovative products, we offer top-tier consulting services, partnering with our clients to ensure successful NetSuite implementations, optimizations, and ongoing support. We are committed to building long-term partnerships with our customers, aiding their success from the ground up, starting with our team. At Charted, we are devoted to fostering an environment that enables our employees to achieve professional excellence. We provide ample training and development resources, uphold a diverse and inclusive workplace, offer a fully remote working environment, and ensure a healthy work-life balance, alongside various other wellness benefits and programs. Charted is AP automation built natively for NetSuite. Most of the finance teams who need us find us through someone they already trust — the implementation partner who ran their ERP project, the NetSuite AE who sold them the platform, the PE operating partner standardizing a portfolio. That means the channel isn't a supplement to our go-to-market. It's a large and growing share of it. We're hiring a senior individual contributor to own a book of the ecosystem's most consequential relationships. You'll carry a number, but the work is not quota-carrying sales. It's figuring out why a Gold partner sends us four deals a year instead of fifteen, then fixing the thing that's actually in the way — enablement, economics, delivery confidence, or a single rep who's never been shown the product. This is a role for someone who has done this before and wants the space to do it well.

Requirements

6+ years in partnerships, channel, or alliances at a B2B SaaS company, with at least a few years owning revenue-carrying partner relationships.
Direct experience in an ERP ecosystem (NetSuite strongly preferred).
Track record of building partner-sourced pipeline from a standing start, with quantifiable results.
Genuine comfort with finance and accounting workflows (e.g., invoice approvals, three-way match).
Instinct to diagnose before prescribing, and patience for long-term relationship building.
Experience negotiating partner agreements and margin structures with principals and C-level executives.
Fluency in Salesforce and a low tolerance for inaccurate attribution data.
Focus on autonomous thinking and a proactive approach to customer relationships.
Ability to create high quality, clearly written documentation.
Commitment to highly responsive communication with customers and team members.
Ability to interact with team members to maintain a positive and collaborative atmosphere.
Strive for continued personal growth and contribute proactively to company growth.

Nice To Haves

Existing network inside the NetSuite partner community or NetSuite direct sales.
Experience with PE-backed or multi-entity customers.

Responsibilities

Own a named portfolio of NetSuite implementation and consulting partners across the tier structure — Referral through Platinum, including recruitment, onboarding, tier progression, joint pipeline, and QBRs.
Drive sourced and influenced pipeline, ensuring partner-generated pipeline is accurately tracked.
Build relationships with NetSuite AEs and solution consultants for co-selling and integration into discovery conversations.
Recruit and build relationships with accounting advisory and finance transformation firms, including CAS practices and outsourced accounting teams.
Work with sponsor relationships and portfolio-company standardization plays in the private-equity channel.
Help scale the outsourced delivery program for certified partners, focusing on commercial terms, readiness bar, and partner capabilities.
Gather and relay field intelligence on product gaps, competitive moves, and pricing friction to relevant internal teams.