Senior Partner Program Manager, ISV Marketplace

Jobber • Edmonton, AB

6d

About The Position

Jobber is seeking a Senior Partner Program Manager, ISV Marketplace to join their Partnerships department. This role is responsible for the strategy, operations, and growth of Jobber's ISV Marketplace program and scaling the systems that attract, enable, and retain high-quality marketplace partners. The position sits at the intersection of program management, platform strategy, and partner operations, defining and executing the end-to-end marketplace partner experience from recruitment and onboarding to listing optimization and ongoing performance management. This involves building scalable frameworks, tooling, and governance to grow the marketplace into a best-in-class ecosystem. The role requires strong program management discipline, commercial thinking, cross-functional leadership, and experience scaling marketplace or platform partner programs in a fast-growing environment. Travel to partner sites and industry conferences will be required.

Requirements

• Proven experience in partner program management, marketplace operations, or platform ecosystem roles within technology companies.
• Bachelor's degree or equivalent in Business, Management, or related field.
• Experience designing, launching, or scaling ISV marketplace or app ecosystem programs.
• Demonstrated success building partner lifecycle frameworks, tiering models, and operational playbooks.
• Strong program management skills with the ability to manage multiple workstreams and competing priorities.
• Commercial acumen and experience setting and exceeding ecosystem growth targets.
• Executive presence and ability to influence senior stakeholders internally and externally.
• Data-driven mindset with experience building KPI frameworks and translating metrics into strategic action.
• Technical fluency and understanding of APIs, integrations, and platform/developer ecosystems.
• Strong cross-functional collaboration skills in a fast-paced environment.
• Passion for building structured, scalable programs that drive real business results.
• Willingness to travel regularly for conferences and partner engagements.

Responsibilities

• Own the end-to-end ISV Marketplace program strategy and operating model.
• Define marketplace partner tiers, requirements, benefits, and engagement standards.
• Design and implement scalable onboarding, certification, and listing quality frameworks.
• Establish program policies, governance standards, and partner guidelines that maintain marketplace integrity.
• Develop the marketplace partner lifecycle from recruitment through scale with a programmatic approach.
• Continuously benchmark against industry-leading marketplaces to evolve Jobber's program.
• Optimize marketplace operational processes including the process for listing reviews, partner communications, and program compliance.
• Responsible for operational process for external third-party marketplace listings.
• Define and track marketplace health metrics, partner performance indicators, and ecosystem KPIs.
• Build reporting frameworks and dashboards that surface actionable insights to leadership.
• Manage 1: many communications with partners and be the default contact for Tier 3 partners.
• Collaborate with Product and Engineering to shape marketplace platform capabilities, APIs, and developer experience.
• Work closely with Partner Managers to create programs that support partner growth and success.
• Work with Marketing to drive marketplace awareness, partner co-marketing, and listing discoverability.
• Align with Sales and Success teams to enable marketplace-driven customer acquisition and retention motions.
• Provide marketplace insights, competitive intelligence, and ecosystem reporting to senior leadership.
• Champion the voice of ISV partners internally to influence product and platform investment decisions.

Benefits

• Total compensation package
• Extended health benefits package with fully paid premiums for both body and mind
• Matching in RRSP, TFSA or FHSA
• Stock options
• Dedicated Talent Development team
• Access to coaching, learning, and leadership programs
• Annual stipends for health and wellness
• Retirement savings matching
• Extended health package with fully paid premiums for body and mind

What This Job Offers

• Job Type: Full-time
• Career Level: Senior