Senior Partner Program Manager, Global Partner Incentives

Zscaler•New York, NY

1d•Remote

About The Position

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. We are looking for a Senior Partner Program Manager, Global Partner Incentives to join our channel and alliances team. Reporting to the Senior Director, Partner Programs, you will own the global partner incentive strategy and execution across all routes to market – helping drive profitable growth, alignment to strategic priorities, and measurable value across the customer lifecycle.

Requirements

7-10 years of experience in partner programs, channel incentives, sales operations, or SaaS GTM strategy.
Proven success designing and executing rebate, SPIFF, MDF, and strategic incentive programs that drive measurable growth and align to company priorities across different partner types (reseller, distributor, GSI, MSSP, ISV, CSP).
Strong analytical and financial modeling skills with the ability to translate complex financial data into actionable incentive structures, forecasts, and ROI analysis.
Skilled in project management with tools like Salesforce, Asana, PRMs, and analytics platforms.
Deep understanding of partner economics, profitability levers, and performance measurement frameworks, including payout logic and compliance processes.
Excellent communication and cross-functional collaboration skills; comfortable with partnering with executive leadership both internally and externally across Finance, Legal, Operations, and Sales.

Nice To Haves

Previous experience at a large ISV driving partner incentive programs at global scale and experience in consumption-based, subscription, or marketplace-driven incentive models, including rev-rec and payout considerations.
Proven capability to develop data driven business cases with a focus on program governance, financial compliance, and regional funding nuances across Americas, EMEA, and APJ.
Demonstrated success in automating and scaling incentive processes through CRM, PRM, or incentive management tools.

Responsibilities

Build and manage a unified global framework for all partner incentive programs – including rebates, SPIFFs, Rebates, MDF, and promotional programs that align to corporate priorities.
Define earning logic, funding models, and payout mechanisms that scale across all partner routes to market.
Lead the end-to-end lifecycle of incentive programs – from planning and launch through claims, validation, and payout – ensuring accuracy, compliance, and timely execution.
Partner with Finance, Marketing, Operations, and IT to drive automation through CRM, PRM and incentive management platforms.
Partner with FP&A and BI teams to forecast spend, monitor utilization, and report on program effectiveness and return on investment.
Implement dashboards and governance models that ensure transparency and informed decision-making across global and regional stakeholders.
Work closely with Channel, Sales, Finance, Legal, and Marketing to ensure incentives are aligned with business goals, compliant with regional regulations, and clearly communicated.
Lead internal and external enablement to drive understanding, adoption, and execution consistency worldwide.
Use data insights, partner feedback, and performance analytics to refine incentive structures, simplify processes, and enhance the partner experience.
Champion innovation and scalability to ensure programs remain competitive and aligned with Zscaler’s growth strategy