Senior Partner Program Manager, Global Partner Incentives

Zscaler•Texas, NY

20h•Remote

About The Position

Zscaler is seeking a Senior Partner Program Manager, Global Partner Incentives to join their channel and alliances team. This role reports to the Senior Director, Partner Programs and is responsible for owning the global partner incentive strategy and execution across all routes to market. The goal is to drive profitable growth, alignment to strategic priorities, and measurable value across the customer lifecycle. The position involves building and managing a unified global framework for partner incentive programs, defining earning logic and funding models, operationalizing and automating program lifecycles, driving financial discipline and ROI visibility, collaborating cross-functionally, and continuously improving programs based on data and feedback.

Requirements

7-10 years of experience in partner programs, channel incentives, sales operations, or SaaS GTM strategy.
Proven success designing and executing rebate, SPIFF, MDF, and strategic incentive programs that drive measurable growth and align to company priorities across different partner types (reseller, distributor, GSI, MSSP, ISV, CSP).
Strong analytical and financial modeling skills with the ability to translate complex financial data into actionable incentive structures, forecasts, and ROI analysis.
Skilled in project management with tools like Salesforce, Asana, PRMs, and analytics platforms.
Deep understanding of partner economics, profitability levers, and performance measurement frameworks, including payout logic and compliance processes.
Excellent communication and cross-functional collaboration skills; comfortable with partnering with executive leadership both internally and externally across Finance, Legal, Operations, and Sales.

Nice To Haves

Previous experience at a large ISV driving partner incentive programs at global scale and experience in consumption-based, subscription, or marketplace-driven incentive models, including rev-rec and payout considerations.
Proven capability to develop data driven business cases with a focus on program governance, financial compliance, and regional funding nuances across Americas, EMEA, and APJ.
Demonstrated success in automating and scaling incentive processes through CRM, PRM, or incentive management tools.

Responsibilities

Build and manage a unified global framework for all partner incentive programs – including rebates, SPIFFs, Rebates, MDF, and promotional programs that align to corporate priorities.
Define earning logic, funding models, and payout mechanisms that scale across all partner routes to market.
Lead the end-to-end lifecycle of incentive programs – from planning and launch through claims, validation, and payout – ensuring accuracy, compliance, and timely execution.
Partner with Finance, Marketing, Operations, and IT to drive automation through CRM, PRM and incentive management platforms.
Partner with FP&A and BI teams to forecast spend, monitor utilization, and report on program effectiveness and return on investment.
Implement dashboards and governance models that ensure transparency and informed decision-making across global and regional stakeholders.
Work closely with Channel, Sales, Finance, Legal, and Marketing to ensure incentives are aligned with business goals, compliant with regional regulations, and clearly communicated.
Lead internal and external enablement to drive understanding, adoption, and execution consistency worldwide.
Use data insights, partner feedback, and performance analytics to refine incentive structures, simplify processes, and enhance the partner experience.
Champion innovation and scalability to ensure programs remain competitive and aligned with Zscaler’s growth strategy.