Senior Partner Manager

Fiserv•Milwaukee, WI

5d•Onsite

About The Position

The Senior Partner Manager leads a team that acts as an extension of a client’s business while representing Fiserv. The role is accountable for the strategic and operational outcomes of a client segment, manages the day-to-day client relationship, and provides consultation and cross-functional leadership to Fiserv support teams. The position is on-site Monday through Friday; Fiserv describes in-person collaboration as essential to onboarding and productivity. Candidates must already have valid, unrestricted U.S. work authorization and must not require sponsorship now or in the future.

Requirements

At least 5 years of experience building productive and profitable working relationships with clients.
At least 3 years of experience ensuring the timely and successful delivery of solutions according to client needs and objectives.
Ability to identify new revenue streams, including product and professional services.
Must currently possess valid and unrestricted U.S. work authorization and not require sponsorship now or in the future.

Nice To Haves

Bachelor’s degree in Business, Marketing, Technology, or a related field, or an equivalent combination of education, work, and/or military experience.
Experience verifying accurate and up-to-date documentation of client architecture and processing environments, product matrices, and custom processes.
Experience facilitating client communication and delivery for association releases, regulatory changes, product or platform upgrades, fee revisions, and system enhancements.
Ability to lead critical initiatives such as external projects, incident response, process improvement, employee training, and developing or maintaining standard operating procedures.

Responsibilities

Provide consultation and cross-functional leadership to Fiserv support teams and manage the overall day-to-day client relationship.
Develop strategies, processes, and people to effectively manage the client segment.
Build trusted partner relationships with client-segment stakeholders and executive sponsors.
Lead and develop a Partner Management team that provides consultation and leadership to drive strategic and operational outcomes.
Develop and implement effective strategies and processes to manage the client segment.

Benefits

Fuel Your Life program supporting physical, financial, social, and emotional well-being.
Paid holidays and generous time-away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof peer-recognition program with points redeemable for rewards.
Eight Employee Resource Groups.
Training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning, including a 401(k) match and discounted shares through the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental and military leave.