Senior Parking Operations Manager

Propark Mobility • San Francisco, CA

7d • $80,000 - $90,000 • Onsite

About The Position

Park your career here, with Propark Mobility! This role is for a Senior Account Manager - Parking Services, focusing on managing complex, high-volume operations in luxury environments. The ideal candidate is a service-driven leader with strong operational and financial acumen, refined communication skills, and a passion for delivering elevated guest experiences in fast-paced, guest-centric luxury settings. The position requires a minimum of 2 years of progressive management and operational experience in luxury hospitality, parking, or a related premium service industry. A Bachelor's degree in business or hospitality management is preferred.

Requirements

• Strong operational and financial acumen, with the ability to manage complex, high-volume operations in luxury environments.
• Exceptional, service-driven leadership skills.
• Refined verbal and written communication skills, capable of engaging confidently with discerning guests, hotel leadership, and ownership groups.
• Highly motivated and polished professional who thrives in fast-paced, guest-centric luxury settings.
• Hospitality management experience, preferably within luxury hotels, resorts, or premium parking and mobility operations.
• Self-sufficient, resourceful, and decisive, able to anticipate needs and resolve issues discreetly and effectively.
• Natural ability to connect with people while consistently delivering elevated, memorable guest experiences.
• Minimum of 2 years of progressive management and operational experience in luxury hospitality, parking, or a related premium service industry.
• Ability to maintain a flexible schedule to meet the demands of luxury hotel operations and VIP guest needs.
• Exceptional organizational, problem-solving, and time management skills in dynamic, high-expectation environments.
• Strong interpersonal and client-relations skills, with confidence working alongside hotel executives, ownership groups, and brand representatives.
• Excellent written and verbal communication skills, with a polished, calm, and guest-focused delivery.
• Advanced computer proficiency, including Microsoft Word, Excel, PowerPoint, Outlook, and ADP.

Nice To Haves

• Bachelor’s degree with a concentration in business or hospitality management preferred.

Responsibilities

• Lead and mentor on-site managers in delivering luxury-level service recovery, guest engagement, and daily operational excellence.
• Oversee customer service programs to ensure consistent five-star experiences for guests, residents, and VIP clientele.
• Maintain impeccable standards for presentation, uniforms, equipment, and fleet, including shuttle vehicles, signage, and guest-facing assets.
• Develop and manage annual operating budgets, aligning staffing, service levels, and expenses with luxury brand expectations.
• Serve as the primary liaison with hotel leadership and ownership, ensuring strong partnerships and exceptional client satisfaction.
• Proactively identify opportunities to enhance guest experience, service flow, and operational efficiency.
• Model a calm, confident, and approachable leadership presence aligned with high-end hospitality standards.
• Perform additional duties as assigned by company leadership.

Benefits

• Complimentary parking.
• Flexible scheduling.
• Paid holidays.
• Wellness benefits.
• Free and confidential Employee Assistance Program (EAP) available 24/7 for employees and their families, including three free counseling sessions per household member.
• Paid vacation plus an additional day off to celebrate your birthday (Full-Time Employees).
• Comprehensive benefits package including medical, HSA, FSA, dental, vision, commuter benefits, pet insurance, and a 401(k) (Full-Time Employees).
• Seven (7) paid holidays, including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and a Birthday (Floating Holiday).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior