Parking Operations Manager

Jamestown Management Corporation•Atlanta, GA

1d•Onsite

About The Position

The Parking Operations Manager will oversee operations at the primary commercial garage, acting as the main point of contact for property managers and tenants. This role involves attending meetings, responding to requests, repairing parking equipment, preparing revenue reports, and adjusting parking rates based on industry knowledge. The manager will also focus on maintaining parking levels, pursuing new business opportunities, and ensuring all locations operate efficiently and adhere to company policies and procedures. Daily inspections of facilities are required, with a focus on customer service, cleanliness, attendant appearance, revenue control, and safety. The role also includes managing revenue trails, interviewing and screening candidates, supervising onsite employees, and overseeing training. Developing professional relationships, resolving customer complaints, reconciling reports, and ensuring the safe handling and timely deposit of cash are key responsibilities. The manager will also delegate priorities, perform minor repairs, develop plans to enhance customer service, update operating manuals, identify and recommend solutions for operational problems, and inspect facilities for improvements. Availability for emergency situations outside of normal hours and implementing quality control measures are also expected.

Requirements

5-10 years of parking experience required
Self-starter eager to chase new business
Great communication skills
Ability to work nights and weekends when necessary
Self-disciplined
Reliable transportation to and from work
Able to pass drug and background test
Must be able to work outdoors for long periods of time
Strong analytical and interpersonal communication skills are a must.
Knowledge of Microsoft Office and must be detail-oriented and extremely well organized,
Work five days per week, ten hours a day.
Understand and able to use the current and proposed equipment and any other equipment used in the parking operation.
Must have strong working knowledge of the use, repair, programming, limitations and capabilities of the parking.
College Degree and Ability to communicate effectively in English.

Responsibilities

Oversee operations at our primary commercial garage
Act as the main point of contact to Property Manager and Tenants
Attend location meetings as appropriate, and respond to requests to develop and maintain good working relationships
Repair parking equipment as needed
Prepare revenue reporting on a daily, monthly and yearly basis
Use knowledge of parking industry to change parking rates as necessary
Maintain proper levels of transient, monthly and event parking
Work towards obtaining new business in the area and growing our footprint in the market
Ensure that all locations open and close at their proper times.
Personally walk through the location on a regular basis. During the walk through the manager will review and make sure that the proper operating procedures, corporate policies, and rules and regulations are being followed.
Inspection of the facilities with a minimum frequency of once a day with emphasis on customer service, cleanliness, appearance of attendants, revenue control and safety. Reports of any safety hazard to be directly reported to the Area Manager and the client.
Enforce and implement proper revenue trails for all transactions including proper ticket control, equipment reports, validations stamps, and the accurate maintenance of deposits in accordance to the facility policy.
Interview and screen all positions being filled.
Supervise the day-to-day activities of all onsite employees (Cashiers, Maintenance, Floaters, Special Event, etc.).
Oversee the training of all employees within and develop initial/remedial training where necessary.
Review and distribute disciplinary actions taken for any procedural violation or possible theft uncovered as a result of a field audit.
Develop and maintain professional relationships with all field employees, customers and clients.
Work with Cashiers/CSR/Attendants to resolve complaints and other issues that are operational in nature and provide Client and Parker relations.
Receive and respond to problems, compliments and complaints that cannot be immediately resolved to the onsite employees.
Reconciling parking tickets and required cashiers reports according to generally accepted parking operation auditing principles and in accordance with the policies set forth.
Act as a liaison between the management, client and executive staff.
Ensure the safe handling of cash and the timely deposit of cash.
Evaluate and delegate priorities for all non-routine assignments and perform other functions and duties as required for the safe and efficient operation.
Perform minor repairs as necessary to the parking equipment.
Develop plans to increase customer services.
Update operating manuals.
Identify any existing and potential operational problems and make appropriate recommendations to the client.
Inspect and recommend improvements to upgrade the appearance and cleanliness of all garages and facilities.
Available and able to respond to emergency situations during normally scheduled "off duty hours".
Implement Quality Control Measures to ensure contract compliance.