Working Manager - Parking Operations
About The Position
This position is responsible for all aspects of the operation, including shuttle fleet management, self-parking, and valet services, as well as overseeing your location team. The ideal candidate will have previous parking industry experience, with a hospitality focus also being a top asset. Progressive management experience with front-line team oversight. Established experience with scheduling and payroll is a plus. Bachelor’s degree with a concentration in business is helpful but not required. You are a motivated individual willing to take on new challenges, with management experience in the Parking, Customer Service, and/or Hospitality Industries. You are a “roll-up-the-sleeves and get-stuff-done” type of person who is organized, honest and thoughtful. Your friends describe you as trustworthy, loyal and dependable. You are self-sufficient, resourceful and decisive. You see a challenge as an opportunity and are looking for a position with a chance for growth. You have a flexible schedule meaning that the position may require working weekends and holidays. You have impeccable conversational and written communication skills. You have an exceptional way with people and you achieve extraordinary results. Excellent computer skills, including Microsoft Office Products including Word, Excel, Power Point, and Outlook, and ADP.
Requirements
- Must know how to drive manual transmission.
- Previous parking industry experience.
- Progressive management experience with front-line team oversight.
- Management experience in the Parking, Customer Service, and/or Hospitality Industries.
- Impeccable conversational and written communication skills.
- Excellent computer skills, including Microsoft Office Products including Word, Excel, Power Point, and Outlook, and ADP.
Nice To Haves
- Hospitality focus.
- Established experience with scheduling and payroll.
- Bachelor’s degree with a concentration in business.
Responsibilities
- Develop and train supervisors and line-level employees.
- Review and approve work schedules to ensure adequate coverage while minimizing expenses.
- Develop and maintain strong client relations and attend client meetings.
- Assist supervisors in handling customer complaints and day-to-day operational issues.
- Manage and submit employee, operations, and payroll reports.
- Oversee the customer service program to ensure customer satisfaction.
- Develop budgets and monitor financials to meet business goals.
- Review and evaluate audits to ensure integrity of revenue control.
- Ensure compliance with company policies and procedures, as well as those of our client.
- Respond to operational issues when needed (at times, after normal business hours).
- Maintain the highest professional and ethical standards for both our organization and our client.
Benefits
- Free Parking!
- Flexible scheduling
- Paid Holidays
- Wellness programs
- Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.
- Paid vacation (FT Employees)
- Extra day-off on your birthday (FT Employees)
- Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k (FT Employees)
- Seven (7) paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
