Senior Parking Attendant - Parking Services - UTK

University of Tennessee•Knoxville, TN

1d•Onsite

About The Position

This position supports short-term and event parking for visitors, vendors, guests, students, faculty, and staff. The employee operates computerized parking payment systems, payment terminals, and applicable access-control equipment while following established rates, cash-handling procedures, and customer service standards. The role includes completing booth opening, operating, and closing procedures; collecting and balancing payments; assisting customers with parking questions and campus directions; and reporting equipment, safety, traffic, or access concerns. The employee maintains a clean and orderly booth and work area, participates in relevant training, and performs other related duties. The position works onsite in a parking booth, cashier station, and adjacent parking areas in Knoxville, Tennessee. Assignments may include evenings, weekends, and university events. Work may involve sitting, standing, reaching, walking, vehicle traffic, noise, exhaust, and outdoor weather conditions.

Requirements

High school diploma or equivalent.
One year of cashiering, cash-handling, or customer service experience.
An equivalent combination of education, training, and experience may be considered consistent with university classification requirements.
Knowledge of basic cash-handling and customer service practices.
Skill in basic arithmetic, making change, processing payments, communicating courteously, and maintaining accurate records.
Ability to learn parking payment software, payment terminals, and applicable gate equipment; understand rates and operating instructions; and balance assigned collections.
Ability to remain attentive during repetitive transactions and heavy traffic, identify concerns, and request appropriate assistance.

Nice To Haves

Training in cashiering, customer service, or computerized point-of-sale operations.
Experience operating a computerized cash register or point-of-sale system, balancing cash drawers, or working in parking, visitor services, or event operations.
Familiarity with parking validations, shift reports, access-control equipment, and communicating with customers in busy service environments.

Responsibilities

Complete assigned booth opening, operating, and closing procedures.
Verify parking fees using approved rates, parking duration, validations, and event instructions.
Accept approved payment methods, make change, issue receipts, and record transactions in computerized parking payment systems.
Assist with routine ticket, payment, and entry or exit questions; verify permits, reservations, validations, or event credentials when required.
Operate applicable gates within established procedures, document authorized adjustments, and refer requests requiring approval.
Verify the starting cash fund and safeguard money, receipts, keys, and transaction records throughout the shift.
Balance collections against system reports, document discrepancies, complete cashier reports, and transfer funds through established procedures.
Record authorized voids, refunds, validations, and no-charge transactions; secure the booth and assigned equipment when unattended or at shift end.
Explain parking rates and procedures and provide campus directions and information about available parking, accessible spaces, and event destinations.
Remain professional when addressing complaints and refer unresolved concerns to appropriate staff.
Report congestion, equipment malfunctions, safety hazards, unusual activity, and access concerns; communicate unresolved issues during shift changes.
Keep the booth and immediate work area clean and orderly and check and replenish assigned supplies.
Participate in training on payment systems, equipment, parking procedures, and customer service.
Perform other related duties.