Senior Fee Control Clerk - Parking Services - UTK

University of Tennessee•Knoxville, TN

1d•Onsite

About The Position

This public-facing position serves customers at the service window, by telephone, and through electronic communications. The employee uses parking management software, payment-processing systems, and standard office applications to research account questions, complete authorized transactions, and maintain supporting records in accordance with university financial policies and departmental procedures. The position provides customer assistance with parking permits, eligibility, regulations, payments, and citation appeals; processes authorized permit and payment transactions; and handles cashiering, daily reconciliation, and related documentation. It also maintains parking system records, researches account questions and discrepancies, coordinates with authorized university offices, and supports departmental operations during absences and peak periods. The position works onsite in an office and customer service window environment in Knoxville, Tennessee. Evening or weekend assignments may be required for scheduled events or peak operational needs.

Requirements

High school diploma or equivalent.
Two years of relevant cashiering, customer service, or financial recordkeeping experience, including payment handling.
An equivalent combination of education, training, and experience may be considered consistent with university classification requirements.
Knowledge of basic cash-handling, payment-processing, and financial recordkeeping practices.
Skill in basic arithmetic, accurate data entry, cash balancing, email, spreadsheets, and customer communication.
Ability to learn parking management software, research discrepancies, maintain confidentiality, organize competing requests, and apply procedures consistently.
Ability to remain professional during difficult interactions and refer matters outside assigned authority.

Nice To Haves

Additional coursework or training in bookkeeping, accounting, business, or a related field.
Experience with computerized cashiering or parking systems, cash-drawer balancing, daily transaction reports, or service in a university or other high-volume public-facing environment.
Familiarity with permit administration, parking regulations, electronic customer records, and spreadsheet reporting.

Responsibilities

Provide courteous customer service in person, by telephone, and through departmental email; explain permit options, eligibility, regulations, payment procedures, and citation appeal procedures.
Verify customer eligibility and documentation; process authorized permit purchases, renewals, replacements, and related transactions.
Assist customers with online permit purchases, vehicle registration, and payment services; document requests and refer unresolved disputes or exception requests.
Accept and accurately post approved payments for permits, citations, and related charges; issue receipts, make change, and safeguard assigned funds.
Open and close cashier sessions, balance assigned collections against system reports, and prepare daily summaries and supporting deposit documentation.
Research and report discrepancies; process authorized refunds, voids, and corrections under established approval and payment-security procedures.
Create and update customer, vehicle, permit, and citation-related records within assigned permissions; research balances, payment histories, and discrepancies.
Coordinate account questions with the Bursar’s Office, business staff, enforcement, and other authorized offices; process assigned towing and impound-related payments and records.
Generate routine reports, maintain records, protect confidential information, report system problems, and participate in assigned testing and training.
Provide backup coverage during absences, permit sales, semester openings, and other peak periods; route correspondence, participate in cross-training, and perform related duties.