Senior Outreach Manager - Small Businesses

Puget Sound Energy•Puyallup, WA

18d•$94,300 - $156,900

About The Position

Puget Sound Energy’s Customer Engagement team is hiring a Senior Outreach Manager to work with small businesses in the South and West regions, including Pierce, Thurston, Kitsap, and Lewis Counties. The role plans and executes community outreach to increase participation in PSE programs, including energy efficiency, bill assistance, and customer renewable energy programs. It calls for strategic thinking, collaboration, sound judgment, initiative, and the ability to use organizational support and resources effectively. The position engages directly with small business owners, customers, and community-based organizations. It builds community relationships and trust through consistent in-person outreach, and coordinates with internal customer insights, program, marketing, and events teams. In-field travel is expected approximately 50% of the week, including at least six hours per week driving to commercial and community locations. Some evening and weekend work is required. During emergencies, the employee supports local crisis response and communicates PSE emergency response, natural gas and electric safety, and emergency preparedness information. This is a safety-sensitive position subject to pre-employment drug screening, including screening for marijuana and marijuana metabolites. Employees are expected to follow applicable safety and regulatory requirements and conduct business honestly and ethically in accordance with PSE’s core values and Code of Conduct. The specific work arrangements will be discussed during the interview process.

Requirements

Bachelor’s degree in communications, public relations, social work, or a related field, or an equivalent combination of education and work experience.
Seven years of experience in external relationship management or customer outreach.
Experience in customer outreach or community relations, including engagement with complex issues.
Demonstrated experience designing and executing customer outreach plans.
Excellent verbal, written, and presentation skills.
Proven innovation and creative thinking.
Strong project management skills, including hands-on activities such as workshops, event tabling, and customer enrollment, and management of cross-functional projects in a fast-paced, changing environment.
Demonstrated analytical and problem-solving skills.
Familiarity with community needs and experience advocating on behalf of a community.
Ability to lead and manage multiple priorities and irregular schedule commitments.
Track record of developing relationships with external partners and communities representing diverse interests.
Ability to think strategically and collaborate with others.
Ability to regularly connect with customers in person within the assigned service area.
Ability to work evenings and weekends occasionally as needed.
Current Washington State driver’s license.

Nice To Haves

Bilingual or fluent written and verbal communication in a language other than English.
Knowledge of local communities, including people who face barriers to participation.
Understanding of the investor-owned utility business model.
Knowledge of energy efficiency, renewable energy, corporate responsibility, and sustainability.
Familiarity with energy audits or evaluations.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Proficiency in SmartSheet.

Responsibilities

Understand customers and communities facing barriers to participation and design approaches to share information about relevant programs.
Partner with customer insights, program, marketing, and events teams to develop outreach strategies tailored to small businesses and other customers.
Build and maintain relationships with community partners, business owners, and customers.
Develop knowledge of complex programs and how they interact, including how to bundle them effectively for customers.
Plan and lead program education presentations, workshops, and community tabling events.
Increase participation in existing products and services and raise awareness of customer emergency preparedness.
Build trust and two-way dialogue between PSE and local communities through consistent in-person outreach.
Manage contractual relationships for selected community partnerships.
Coordinate on-the-ground outreach elements for program campaigns and align customer outreach across departments.
Negotiate with and engage PSE entities to reach consensus on approaches to overcome barriers to participation.
Develop local direct-to-customer outreach plans for assigned communities in partnership with internal teams.
Drive at least six hours per week to commercial and community locations or facilities.
Support local corporate crisis response during emergencies and communicate PSE emergency response, natural gas and electric safety, and emergency preparedness messaging.
Perform other duties as assigned.