Virtual - Senior Outbound Business Sales Representative

Comcast

5d•Remote

About The Position

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. This role is responsible for generating monthly sales through outbound cold calling or lead generation, which plays a key role in the growth and expansion of Comcast Business Services and its product offerings. The role requires specialized knowledge/skills in its area and may act as a resource for colleagues with less experience.

Requirements

Must be Highly Organized
Quickly Learns and Adapts to Change
Basic Understanding of Excel
Strong Verbal and Written and Presentation (Video) Communication Skills
Strong Product Knowledge/Technical Skills
High Level of Integrity
Ability to Manage a Longer Sales Cycle
Funnel Management
Sales experience required
High School Diploma / GED
5-7 Years Relevant Work Experience

Nice To Haves

Fiber and Advanced Voice experience preferred
CRM pipeline management strongly preferred
Mobile sales experience preferred

Responsibilities

Consistently meet and exceed on goals commensurate with job level to include high close ratios, incrementally higher revenue, and multi-product business solutions sell in.
Focus on new acquisition in small and medium business segment to include advanced product sales.
Prepare sales documentation for advanced products; work with Sales Engineering and Customer Project Management teams to complete customer solution design and implementation.
Assist sales customers digitally, via Chat, to complete transactions using the web portal interface.
Maintain and manage multiple chat sessions simultaneously to assist sales customers with order entry and sales questions.
Provide testing and feedback to assist with deployment and adoption of new products, incentives, systems, and other changes into the sales channel.
Generate sales through outbound cold calling and lead follow-up over the telephone using a variety of techniques.
Sell Comcast Internet, Voice, and TV services to small and mid-sized business to new and existing customers.
Meet and exceed all assigned sales quotas and achieve targeted customer experience scorecard metrics.
Manage the customer through lead generation, pipeline management, organization, effective communication and strong listening skills.
Consult with business customers on their business application, solicit referrals for potential new prospects, and close web leads.
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what’s right for each other, our customers, investors and our communities.