Senior OTS Analyst
About The Position
Simpson Thacher & Bartlett LLP is a leading international law firm established in 1884, with approximately 2,000 lawyers and offices around the world. The Senior Office Technology Support Analyst provides comprehensive operational and strategic IT service to the Houston office. The role requires on-site presence five days per week and may require travel to Dallas for up to two weeks per month. The analyst supports office technology and infrastructure, provides high-quality service to end users—including VIPs—and collaborates with global IT teams to deliver a secure, reliable technology experience. The position also supports equipment installations, office moves, audiovisual needs, inventories, documentation, and off-site technology setups. This is an exempt role and is not eligible for overtime pay.
Requirements
- Bachelor's degree or technical certifications in lieu of a college degree.
- At least 4–5 years of experience providing direct IT support to customers; law firm experience is preferred.
- At least 4–5 years of experience configuring, installing, and maintaining PC operating systems and related hardware devices.
- Demonstrable knowledge of telecommunications systems and audiovisual equipment.
- Ability to present information effectively verbally and in writing.
- Superior judgment and discretion when handling confidential information.
- Ability to interact professionally with people at all levels and across departments.
- Ability to self-direct, manage multiple priorities, analyze needs, and implement solutions in a high-pressure environment.
- Strong attention to detail.
- White-glove customer service experience.
- Flexibility and willingness to work additional hours as needed.
- Prior experience in a professional services environment.
Nice To Haves
- CompTIA A+ certification.
- Network+ certification or networking knowledge.
- ITIL V4 certification.
- Experience in a regional office of a global law firm.
Responsibilities
- Support IT infrastructure, computer equipment and peripherals, printers, audiovisual systems, telephones, and mobile devices.
- Provide white-glove customer service to end users, with particular attention to supporting VIPs.
- Report IT service issues to Global IT leaders and the Director of Administration.
- Collaborate with global teams and other IT departments to deliver a secure, evolving, and reliable IT experience.
- Respond to user inquiries and troubleshoot hardware, software, network, audiovisual, and telephone issues.
- Keep current with IT developments, trends, and industry updates.
- Maintain accurate records of Service Desk interactions and help ensure details are captured concisely and accurately.
- Create, maintain, and review knowledge base articles and departmental documentation.
- Participate in local and global team meetings.
- Assist with planning, scheduling, and execution of computer installations, office moves, imaging, and upgrades.
- Help maintain inventories and stock of computers, printers, mobile devices, and desktop IT peripherals.
- Set up, coordinate, configure, and troubleshoot audiovisual equipment for meetings, conferences, and events.
- Coordinate off-site technology setups, including partner retreats, conferences, partner events, and home setups as required.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
