Senior Organizational Change Management Consultant (Contract)
About The Position
Concentrix is seeking a Senior Organizational Change Management Consultant for a short-term contract role, remote in the United States, expected to last 4–6 months. The consultant will help organizations navigate technology implementations and business transformation initiatives by focusing on the people side of change. Working with OCM leaders, client stakeholders, and cross-functional project teams, the consultant will develop and deliver change strategies that build readiness, strengthen engagement, accelerate adoption, and support lasting business outcomes. The role combines strategic consulting with hands-on execution. It includes leading assigned OCM workstreams, supporting transformation of client partner experiences from Sitecore to Adobe Experience Cloud, and improving end-to-end partner journeys. The consultant will coordinate with internal teams, Adobe, vendors, and other stakeholders, while establishing governance, communications, adoption, and operating-model capabilities that support successful launches and long-term value realization. The position also contributes to OCM methods and tools and may provide coaching to junior team members.
Requirements
- 5–8+ years of Organizational Change Management experience, ideally supporting technology implementations and digital transformation programs.
- Experience contributing to OCM initiatives for enterprise technology deployments or digital workplace solutions.
- Strong foundation in stakeholder engagement, communications, training, readiness planning, and user adoption.
- Ability to translate technical and process changes into clear business impacts and user-focused messaging.
- Strong consulting, facilitation, presentation, and stakeholder management skills.
- Experience working in matrixed project environments and collaborating with cross-functional business and technical teams.
- Ability to identify and address resistance while keeping change activities moving across complex stakeholder groups.
- Experience supporting governance decisions, adoption planning, communications, and operating-model development.
- Excellent organizational skills, strong attention to detail, and ability to manage multiple priorities effectively.
- Comfort working in fast-paced environments with evolving priorities and ambiguity.
- Bachelor’s degree required.
- Must be legally authorized to work in the United States and reside in the United States or have a valid U.S. residential address.
Nice To Haves
- A degree in Business, Communications, Organizational Development, or a related field.
- Prosci or CCMP certification.
- Project or program management experience and/or certifications such as PMP, Scrum, or Agile.
Responsibilities
- Support the OCM Lead in executing change management strategies for technology implementations and enterprise transformation initiatives.
- Lead assigned OCM workstreams and deliverables in alignment with project milestones, release plans, and business objectives.
- Conduct stakeholder assessments, change impact analyses, and organizational readiness activities to inform change planning.
- Develop and execute communication plans, training strategies, engagement approaches, and adoption activities.
- Partner with business and technical teams to identify change risks, resistance points, and user adoption challenges, and recommend mitigation actions.
- Drive stakeholder alignment and help teams move forward amid competing priorities, ambiguity, or resistance.
- Facilitate workshops, stakeholder meetings, focus groups, governance discussions, and feedback sessions.
- Create executive-ready presentations, status updates, communications, job aids, and training materials.
- Build adoption plans that support successful launch, user readiness, and long-term business value realization.
- Help establish and support change champion networks, leadership engagement plans, governance routines, and reinforcement activities.
- Develop RACI and ownership models to clarify decision-making, accountability, and operating-model expectations.
- Monitor adoption metrics, readiness indicators, and user feedback to assess effectiveness and refine interventions.
- Support transformation efforts involving migration of client partner experiences from Sitecore to Adobe Experience Cloud.
- Help improve and transform end-to-end partner experiences across strategic partner journeys and workstreams.
- Establish governance, communications, adoption, and operating-model capabilities for successful launch and long-term value realization.
- Coordinate activities across internal teams, Adobe, existing vendors, and other stakeholders involved in the transformation.
- Collaborate across functional teams to promote a consistent, positive, user-centered transformation experience.
- Contribute to ongoing improvement of OCM methodologies, tools, templates, and best practices.
- Provide coaching, guidance, and support to junior team members as needed.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Comprehensive employee assistance program
- 401(k) retirement plan
- Paid time off
- Paid holidays
- Incentives aligned with individual and company performance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
