Senior Order Entry Coordinator

Provisur Technology•Mokena, IL

1d•Hybrid

About The Position

Provisur is an industry leader that pushes the boundaries of ingenuity, bringing precision-engineered food processing equipment, aftermarket parts and service to customers around the world. We specialize in defrosting, grinding, mixing, separating, forming, and slicing equipment, offering leading brands and solutions across diverse applications. Our company culture is built on collaboration, continuous improvement, and a commitment to excellence. We take pride in empowering our employees, offering opportunities for professional growth, and creating an environment where everyone plays a role in our shared success. Join us and be part of an innovative, forward-thinking global team that is shaping the future of food processing. Learn more by exploring our videos at jobs.jobvite.com/provisur! The Senior Order Entry Coordinator manages customer parts orders, quotes, and returns while providing updates on inventory, pricing, and shipments. They resolve order issues, maintained ERP/CRM data, and collaborate with internal teams to ensure smooth operations and customer satisfaction.

Requirements

High school diploma or equivalent; Associates Degree in Business or Marketing is highly desired.
Four years of experience in People Soft System or comparable Order Management system.
Experience in CRM systems. Salesforce experience preferred.
Two years of experience in a related field working with customers and/or order fulfillment.
Two years of experience in Original Equipment Manufacturing (OEM) part sales support.
Basic Computing skills: MS-Office, Windows, Outlook, etc.
Intermediate to Advanced Excel expertise level.
Excellent verbal and written communication skills.
Able to be tactful and use good judgment when dealing with customers
Able to perform basic high-school level math functions.

Nice To Haves

Salesforce experience preferred.

Responsibilities

Receive and process customer quotes, orders, exchanges, and service call returns.
Identify and resolve order and shipping errors, and customer returns.
Track orders and update customers as necessary.
Expedite the flow of customer orders with inventory control and shipping.
Proactively identify and offer other aftermarket parts to customers specific to their needs.
Ensure the smooth execution of customer returns (RMAs), as required.
Accurately maintain customer contact database.
Prepare commercial credit memos on returns to resolve billing issues.
Manage order entry emails and distribute as needed to ensure timely customer service satisfaction and response time.
Attend CSI meetings, inform CSI team of shipping issues requiring resolution and communicate meeting results with OE team.
Review parts backlog, identify at risk orders, and communicate accordingly.
Attend backlog meetings as needed.
With finance, resolve AR related issues.
Train new employees on order entry procedures.
Attend staff meetings, communicate AR, CSI and backlog related issues to the team.
Ensure Order Entry SOPs are current, complete, and distributed timely to the OE team.
Process and catalog customer returns (RMAs) in Peoplesoft (PS), receive physical RMA, evaluate and collaborate with vendors and internal resources.
Maintain customer ordering portals and related contact information.
Identify customer shipping issues and weaknesses, collaborate with department manager and team to aid in resolution.
Maintain customer asset and contact database in ERP and CRM systems.
Prepare commercial credit memos on returns to resolve billing issues.
Attend weekly department meetings.