Senior Operations Training Manager - Miami

JETSET Pilates • Miami, FL

1d • Hybrid

About The Position

JETSET Pilates Franchising is seeking a Senior Operations Training Manager to deliver consistent, high-quality Operations training for its franchise network and support the ongoing development and maintenance of the programs and resources behind it. The role owns delivery of core Regional Training & Support Center (RTSC) programs, including Operational Readiness Training (ORT) and Franchise Business Orientation 2 (FBO 2), as well as additional workshops and learning experiences for franchisees and regional pod teams.

The Senior Operations Training Manager oversees training readiness, content, facilitator preparation, participant communications, follow-up, and feedback. In partnership with the Director of Operations Programs & Development, the role evaluates program effectiveness, identifies trends and knowledge gaps, and brings forward findings and recommendations. It also helps develop, refine, and maintain training programs, materials, and scalable frameworks as business needs evolve.

This is a collaborative, hands-on role combining in-person facilitation, program development, measurement, and cross-functional partnership. It is hybrid, with regular onsite presence at an assigned JETSET office or RTSC, typically three to four days per week when not traveling. Travel is currently up to 40% between RTSC locations and other JETSET markets, and is expected to settle closer to 20% after the initial six to eight months. Onsite expectations, travel, and assigned locations may change with business needs.

Requirements

• Bachelor's degree in Business Administration, Education, Learning & Development, Communications, or a related field, or equivalent professional experience.
• At least 5 years of experience in training, facilitation, learning and development, operations, or a related field.
• Proven experience facilitating engaging workshops for diverse audiences.
• Experience developing, implementing, and refining training programs, materials, and learning resources.
• Strong proficiency in Google Workspace, presentation tools, and learning management systems (LMS).
• Exceptional project management, organizational, and communication skills, including the ability to manage multiple programs and priorities simultaneously.
• Strong interpersonal and relationship-building skills, including experience collaborating across departments and engaging stakeholders at all levels.
• Ability to work independently, exercise sound judgment, identify opportunities proactively, and recommend solutions.
• Ability and willingness to travel between RTSC locations and other JETSET markets as needed.
• Flexibility to accommodate evolving onsite expectations, travel frequency, and assigned locations.

Nice To Haves

• Experience within franchising, multi-unit operations, boutique fitness, hospitality, or another service-based business is preferred.

Responsibilities

• Own preparation, delivery, follow-up, and continuous improvement of core Operations training programs hosted through RTSCs, including ORT, FBO 2, and future assigned programs.
• Oversee training readiness, including materials, pre-work, participant communications, training content, facilitator readiness, and participant readiness.
• Facilitate and/or coordinate facilitation for training experiences and ensure content and supporting resources remain current and accurate.
• Track participant completion and training follow-up; collect and evaluate participant feedback and identify recurring questions, knowledge gaps, and trends.
• Translate feedback and facilitator observations into program-improvement recommendations and support updates as systems, processes, standards, and business needs evolve.
• Partner with DFOs, functional subject matter experts, and the RTSC Office Operations Manager to support training delivery and appropriate logistics coordination; RTSC event administration is owned by the Office Operations Manager.
• Lead or support franchisee-facing RTSC workshops and development experiences, preparing materials and adapting content to participant needs and business priorities.
• Partner with the Director of Operations Programs & Development to develop, refresh, test, and roll out franchisee-facing training programs, learning experiences, tools, and resources.
• Maintain accurate and relevant training resources, including facilitator guides, presentations, tools, and supporting content; help establish scalable training standards and repeatable frameworks.
• Partner with the Director to establish measures of success and methods for evaluating program performance, participant feedback, engagement, knowledge gaps, and training effectiveness.
• Monitor and analyze quantitative and qualitative results across sessions, locations, participant groups, and programs; report findings, trends, recommendations, and proposed next steps to the Director.
• Evaluate the impact of program changes and continue refining programs based on results.
• Support onboarding, role-specific training, ongoing education, workshops, and professional development for regional pod teams across Operations, NSO, and other pod functions.
• Identify training and development priorities with regional leadership; translate operational initiatives, systems, processes, and brand standards into practical training for regional teams.
• Develop and maintain standardized internal training materials, playbooks, facilitator guides, and learning resources; establish recurring training cadences and evaluate their effectiveness.
• Support scalable training frameworks and train-the-trainer programs as the regional pod structure expands.
• Travel between RTSC locations and other JETSET markets as needed to support training delivery, workshops, and program development.

Benefits

• Competitive compensation, performance-based incentives, and growth opportunities.
• 75% contribution to a comprehensive individual health plan.
• Dental, vision, life, and pet insurance options.
• Up to 4% match to the 401(k) plan.
• Flexible fitness and wellness membership.
• Paid time off and company holidays.
• Opportunity to shape franchisee training and development programs across a growing premium fitness brand.
• Direct collaboration with Operations leadership and cross-functional teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior