Senior Operations Training Manager - Miami
About The Position
The Senior Operations Training Manager delivers consistent, high-quality Operations training for JETSET’s franchise network and supports the development, improvement, and maintenance of the programs and resources behind those experiences. The role owns delivery of core Operations programs hosted through Regional Training & Support Centers (RTSCs), including Operational Readiness Training (ORT) and Franchise Business Orientation 2 (FBO 2), and leads or supports additional franchisee-facing workshops as needed. It also partners with the Director of Operations Programs & Development to build and refine training programs, maintain resources, and support new learning initiatives as business needs evolve. The position evaluates training effectiveness by gathering participant feedback and performance information, identifying trends and knowledge gaps, and presenting findings and recommendations to the Director of Operations Programs & Development. It also supports onboarding, continued education, and professional development for regional pod teams. The role owns the training experience—not RTSC event administration, facility logistics, or registration—and does not independently set Operations program strategy or the overall development roadmap. This is a hybrid role requiring regular on-site presence at an assigned JETSET office or RTSC, typically three to four days per week when not traveling. Travel is currently up to 40% between RTSC locations and other JETSET markets, and is expected to settle closer to 20% after the initial 6–8 months. On-site expectations, travel frequency, and assigned locations may evolve with business needs.
Requirements
- Bachelor’s degree in Business Administration, Education, Learning & Development, Communications, or a related field, or equivalent professional experience.
- At least 5 years of experience in training, facilitation, learning and development, operations, or a related field.
- Proven experience facilitating engaging workshops for diverse audiences.
- Experience developing, implementing, and refining training programs, materials, and learning resources.
- Strong proficiency in Google Workspace, presentation tools, and learning management systems (LMS).
- Exceptional project management, organizational, and communication skills, with the ability to manage multiple programs and priorities simultaneously.
- Strong interpersonal and relationship-building skills, including experience collaborating across departments and engaging stakeholders at all levels.
- Ability to work independently, exercise sound judgment, identify opportunities proactively, and recommend solutions.
- Ability and willingness to travel between RTSC locations and other JETSET markets as needed.
- Ability to meet the hybrid on-site expectations, typically three to four days per week when not traveling, and accommodate evolving travel and location needs.
Nice To Haves
- Experience within franchising, multi-unit operations, boutique fitness, hospitality, or another service-based business.
Responsibilities
- Own the preparation, delivery, follow-up, and continuous improvement of core RTSC Operations training programs, including ORT, FBO 2, and future assigned programs.
- Oversee training readiness, including materials, pre-work, participant communications, content, facilitator readiness, and participant readiness.
- Facilitate or coordinate facilitation for training experiences and franchisee-facing workshops.
- Keep training materials, presentations, facilitator resources, and supporting content current and accurate.
- Track participant completion and required training follow-up; collect and evaluate participant feedback.
- Identify recurring questions, knowledge gaps, trends, and opportunities from live training and workshops, and recommend program improvements.
- Partner with DFOs, functional subject-matter experts, the Director of Operations Programs & Development, and the RTSC Office Operations Manager to support training delivery and readiness.
- Develop, refresh, and maintain franchisee-facing Operations programs, facilitator guides, presentations, tools, and learning resources.
- Support the testing and rollout of new training programs, systems, tools, processes, and operational initiatives.
- Establish and use methods to measure program performance, participant feedback, engagement, knowledge gaps, and other indicators of effectiveness.
- Report program results, trends, findings, recommendations, and proposed next steps to the Director of Operations Programs & Development; evaluate the impact of improvements.
- Support onboarding, ongoing education, workshops, and skill development for regional pod teams across Operations, NSO, and other pod functions.
- Develop standardized internal training materials, playbooks, facilitator guides, recurring learning cadences, scalable frameworks, and train-the-trainer programs.
- Travel between RTSC locations and other JETSET markets as needed to support training, workshops, and program development.
Benefits
- Competitive compensation and performance-based incentives
- Growth opportunities
- Company contribution of 75% toward a comprehensive individual health plan
- Dental insurance options
- Vision insurance options
- Life insurance options
- Pet insurance options
- Up to 4% 401(k) match
- Flexible fitness and wellness membership
- Paid time off
- Company holidays
- Opportunity to shape franchisee training and development programs across a growing premium fitness brand
- Direct collaboration with Operations leadership and cross-functional teams
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What This Job Offers
Job Type
Full-time
Career Level
Senior
