Senior Operations Training Manager - Dallas

JETSET Pilates • Dallas, TX

1d • Hybrid

About The Position

The Senior Operations Training Manager delivers consistent, high-quality Operations training for JETSET Pilates franchisees through Regional Training & Support Centers (RTSCs), including Operational Readiness Training (ORT), Franchise Business Orientation 2 (FBO 2), and additional workshops and development experiences. The role owns training readiness and delivery, including training content, facilitator preparation, participant communications, pre-work, completion tracking, feedback, and follow-up. RTSC event administration and facility logistics are owned by the Office Operations Manager.

The manager partners with the Director of Operations Programs & Development, DFOs, functional subject-matter experts, and other leaders to develop, refine, and maintain franchisee-facing programs, resources, and scalable training standards. The role evaluates program effectiveness using participant feedback, engagement, knowledge gaps, and other performance indicators; identifies trends; and regularly presents findings, recommendations, and proposed next steps to the Director. It also supports onboarding, ongoing education, workshops, and professional development for regional pod teams.

This is a collaborative, hands-on role combining facilitation, program development, measurement, and continuous improvement. It is hybrid, with regular on-site presence at an assigned JETSET office or RTSC, typically three to four days per week when not traveling. Travel between RTSC locations and other JETSET markets is currently up to 40%, and is expected to settle closer to 20% after the initial six to eight months; these requirements may evolve with business needs.

Requirements

• Bachelor's degree in Business Administration, Education, Learning & Development, Communications, or a related field, or equivalent professional experience.
• At least 5 years of experience in training, facilitation, learning and development, operations, or a related field.
• Proven experience facilitating engaging workshops for diverse audiences.
• Experience developing, implementing, and refining training programs, materials, and learning resources.
• Strong proficiency in Google Workspace, presentation tools, and learning management systems (LMS).
• Exceptional project management, organizational, and communication skills, including the ability to manage multiple programs and priorities.
• Strong interpersonal and relationship-building skills and experience collaborating across departments and engaging stakeholders at all levels.
• Ability to work independently, exercise sound judgment, identify opportunities, and recommend solutions.
• Ability and willingness to travel between RTSC locations and other JETSET markets as needed.
• Flexibility to accommodate evolving on-site expectations, travel frequency, assigned locations, and business needs.

Nice To Haves

• Experience in franchising, multi-unit operations, boutique fitness, hospitality, or another service-based business.

Responsibilities

• Own the preparation, delivery, follow-up, and continuous improvement of core RTSC Operations training programs, including ORT, FBO 2, and future assigned programs.
• Oversee training readiness, including materials, pre-work, participant communications, content, and facilitator readiness.
• Facilitate or coordinate facilitation of training programs and franchisee-facing workshops.
• Track participant completion, collect and evaluate feedback, and identify recurring questions, knowledge gaps, and trends.
• Partner with DFOs and functional subject-matter experts to incorporate expertise into training and workshops.
• Coordinate training-related readiness with the RTSC Office Operations Manager; event registration, logistics, and facility administration remain outside this role's ownership.
• Develop and maintain training materials, presentations, facilitator guides, tools, playbooks, and other learning resources.
• Support the development, testing, rollout, and refinement of franchisee-facing Operations training programs, workshops, systems, tools, and processes.
• Establish and use measures of success for assigned programs, evaluate quantitative and qualitative results, and assess the impact of program changes.
• Regularly report program performance, findings, trends, recommendations, and proposed next steps to the Director of Operations Programs & Development.
• Develop and deliver onboarding, role-specific training, continued education, workshops, and professional development for regional pod teams.
• Identify training and development priorities with the Director, DFOs, and functional leaders, and translate initiatives and standards into practical learning experiences.
• Establish recurring training and development cadences and support scalable training frameworks and train-the-trainer programs.
• Travel between RTSC locations and other JETSET markets as needed to support training delivery, workshops, and program development.

Benefits

• Competitive compensation, performance-based incentives, and growth opportunities.
• 75% contribution to a comprehensive individual health plan.
• Dental, vision, life, and pet insurance options.
• Up to 4% match to a 401(k) plan.
• Flexible fitness and wellness membership.
• Paid time off and company holidays.
• Opportunity to shape and elevate franchisee training and development programs across a growing premium fitness brand.
• Direct collaboration with Operations leadership and cross-functional teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior