Senior Operations Training Manager - Dallas
About The Position
The Senior Operations Training Manager owns the delivery and continuous improvement of Operations training for the JETSET franchise network, including Operational Readiness Training (ORT), Franchise Business Orientation 2 (FBO 2), and other franchisee-facing programs and workshops hosted through Regional Training & Support Centers (RTSCs). The role oversees training readiness, content, facilitator preparation, participant communications and pre-work, completion tracking, feedback, and follow-up. It partners with DFOs, subject matter experts, functional leaders, and the RTSC Office Operations Manager to deliver effective training experiences; RTSC registration, facilities, and event logistics remain the Office Operations Manager’s responsibility. The position also supports the development, refinement, and maintenance of training programs, materials, and scalable frameworks. It evaluates assigned programs using participant feedback, engagement, knowledge gaps, and other performance indicators; reports trends and recommendations to the Director of Operations Programs & Development; and helps implement and evaluate improvements. The role additionally supports onboarding, continuing education, and professional development for regional pod teams. This is a hybrid role requiring regular on-site presence at an assigned JETSET office or RTSC, typically three to four days per week when not traveling. Travel is currently up to 40% between RTSC locations and other JETSET markets, and is expected to settle closer to 20% after the initial 6–8 months. On-site expectations, travel, and assigned locations may evolve with business needs.
Requirements
- Bachelor’s degree in Business Administration, Education, Learning & Development, Communications, or a related field, or equivalent professional experience.
- At least 5 years of experience in training, facilitation, learning and development, operations, or a related field.
- Proven experience facilitating engaging workshops for diverse audiences.
- Experience developing, implementing, and refining training programs, materials, and learning resources.
- Strong proficiency in Google Workspace, presentation tools, and learning management systems (LMS).
- Exceptional project management, organizational, and communication skills, including the ability to manage multiple programs and priorities simultaneously.
- Strong interpersonal and relationship-building skills, including experience collaborating across departments and engaging stakeholders at all levels.
- Ability to work independently, exercise sound judgment, identify opportunities, and recommend solutions.
- Ability and willingness to travel between RTSC locations and other JETSET markets as needed.
- Ability to meet hybrid on-site expectations, typically three to four days per week when not traveling, and adapt to evolving work and travel requirements.
Nice To Haves
- Experience within franchising, multi-unit operations, boutique fitness, hospitality, or another service-based business.
Responsibilities
- Own preparation, delivery, follow-up, and continuous improvement of RTSC Operations training programs, including ORT, FBO 2, and future assigned programs.
- Oversee training readiness, including materials, pre-work, participant communications, content, and facilitator readiness.
- Facilitate or coordinate facilitation of training experiences and track participant completion and required follow-up.
- Collect and evaluate participant feedback, identify recurring questions and knowledge gaps, and recommend program improvements.
- Partner with DFOs and functional subject matter experts to incorporate expertise into training content.
- Coordinate with the RTSC Office Operations Manager on registration, scheduling, and logistical progress while owning the training experience rather than event administration.
- Lead or support franchisee-facing RTSC workshops and development experiences, preparing materials and adapting content to participant needs and business priorities.
- Develop, refresh, and maintain franchisee-facing Operations programs, facilitator guides, presentations, tools, and other training resources.
- Translate new operational processes, systems, standards, and initiatives into clear training experiences and support their testing and rollout.
- Establish and use measures of success for assigned programs; evaluate quantitative and qualitative performance, engagement, feedback, knowledge gaps, and trends.
- Report program performance, findings, and recommendations to the Director of Operations Programs & Development and partner on prioritizing and implementing improvements.
- Support onboarding, ongoing education, workshops, and skill development for regional pod teams across Operations, NSO, and other pod functions.
- Develop standardized training materials and scalable training frameworks, including train-the-trainer programs, for regional teams.
- Travel between RTSC locations and other JETSET markets as needed to support training, workshops, and program development.
Benefits
- Competitive compensation, performance-based incentives, and growth opportunities.
- 75% contribution to a comprehensive individual health plan; dental, vision, life, and pet insurance options.
- Up to 4% match to a 401(k) plan.
- Flexible fitness and wellness membership.
- Paid time off and company holidays.
- Opportunity to shape and elevate franchisee training and development programs across a growing premium fitness brand.
- Direct collaboration with Operations leadership and cross-functional teams.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
