Senior Operations Specialist

Function Health•US - Remote,

About The Position

Function Health is seeking a Senior Operations Specialist to join their Operational Readiness & Implementation team. This role is a senior individual contributor responsible for the end-to-end delivery of initiatives such as product launches, growth campaigns, and brand partnerships. The Senior Operations Specialist will act as the primary subject matter expert for the team and a key advisor to the Manager, operating with a high degree of autonomy. They will own project plans, drive cross-functional alignment, and ensure delivery quality from intake through post-launch stabilization. This role also involves providing day-to-day guidance and mentorship to the Operations Specialist without formal management authority, focusing on task execution, initiative context, and professional development. The company is in a high-growth phase, backed by significant funding, and is focused on scaling its people systems and data to support its mission of empowering individuals to live healthier lives through AI-driven insights and advanced diagnostics.

Requirements

3-5 years experience in operations, member operations, program management, implementation, healthcare operations, or operational strategy.
Demonstrated track record of owning and delivering complex, cross-functional initiatives independently.
Deep experience designing operational enablement programs such as SOPs, playbooks, and training frameworks at scale.
Strong executive communication skills; able to synthesize complexity and present clearly to senior audiences.
Strong risk management and systems-thinking capability.
Experience providing informal guidance or direction to junior team members.
High comfort with ambiguity; proven ability to create structure and drive clarity where none exists.
Experience in a high-growth, fast-paced environment with competing priorities and evolving workstreams.

Responsibilities

Own project plans for ORI initiatives from intake through post-launch review — defining scope, milestones, dependencies, success criteria, and risk posture.
Serve as the primary point of accountability for delivery quality and on-time execution across assigned programs.
Proactively identify and resolve cross-functional blockers before they impact launch readiness.
Make judgment calls on prioritization, scope management, and risk mitigation within their portfolio.
Lead structured impact assessments across workflows, tooling, staffing, SLAs, and member experience.
Develop and maintain risk-based readiness frameworks and launch checklists.
Identify operational failure points and own the mitigation strategy.
Provide formal readiness assessments and go/no-go recommendations to the Manager.
Serve as the team's deepest SME across all active ORI initiatives — product launches, growth programs, and brand partnerships.
Translate complex operational requirements into clear, actionable guidance for stakeholders at all levels.
Maintain comprehensive institutional knowledge of ORI's initiative portfolio.
Represent ORI as the expert voice in cross-functional planning sessions and executive reviews.
Own ORI's enablement infrastructure — SOPs, playbooks, launch readiness checklists, and training programs for ops stakeholders.
Ensure enablement materials are scalable, evergreen, and built for teams that will execute independently after handoff.
Identify systemic gaps in documentation coverage and develop solutions proactively.
Set the quality standard for enablement outputs across the team.
Influence upstream decisions — in product, marketing, and partnerships — that have downstream operational implications.
Advocate for ORI's priorities and capacity in planning forums and stakeholder discussions.
Provide day-to-day guidance and task direction to the Operations Specialist.
Serve as a thought partner and sounding board when the OS navigates complex or novel situations.
Model strong project management practices, documentation standards, and cross-functional communication norms.
Lead root cause analyses for operational breakdowns.
Drive post-launch stabilization and time-to-stability improvements.
Recommend process, staffing, or tooling adjustments based on performance data.