Senior Operations Specialist

Mountain America Credit Union•Sandy, UT

1d•Hybrid

About The Position

The Senior Deposit Operations Specialist is the subject matter expert that supports member facing employees with advanced issues regarding deposit related products and services. The individual takes ownership of issues and proactively works to provide positive member experiences, educate, and support employees, improve processes, and ensure accuracy based on policies and regulations.

Requirements

Three years of progressively responsible financial industry or related experience.
Associate’s Degree in Business, Finance, Accounting, or related field OR 3+ years of financial industry or related experience
Intermediate level skill for Microsoft Office (Outlook, Word, PowerPoint, Excel).
Experience working with Teams, WebEx, Zoom, etc.
Advanced professional communication skills (professional phone etiquette, clearly articulate information to others, quality interaction both in person and over the phone).
Thorough knowledge and understanding of credit union policies, procedures, and deposit product regulation.
Thorough understanding of IRS and guidelines as it pertains to Deposit Operations products.
Thorough understanding of the banking and NCUA regulations, as they pertain to Deposit Operations products.
Detail-oriented with excellent organizational and problem solving skills.
Works autonomously to meet productivity and service standard measurements in a work-from-home environment.
Highly skilled at training and coaching others on the products, services, and procedures of the credit union.

Nice To Haves

CRCM certification (preferred)
Experience with core banking systems (Keystone) preferred.

Responsibilities

Proactively take ownership of issues and work closely with front-line employees and members through resolution, delivering a high-quality member experience.
Research and resolve complex deposit issues.
Act as a subject matter expert for complex member inquiries and legal documentation on deposit issues, including questions regarding IRAs, Trusts, special accounts, Power of Attorney, notary, Medallion Guarantor, Chex systems, deceased member accounts, tax corrections and other related needs.
Review and interpret trusts, court ordered documents, and other legal documents to ensure accurate membership eligibility and account ownership.
Perform timely and accurate processing on advanced account maintenance on all deposit products and services. Including but not limited to: escheatment, deceased accounts, IRAs and fiduciary accounts.
Execute audits of procedures for deposit accounts that maintain compliance with internal policies and external regulations.
Lead strategic initiative to optimize deposit operations processes, leveraging data and cross-functional insights to drive member experience improvements and operational efficiency.
Influence policy development by applying advanced subject matter expertise and regulatory insights to ensure alignment with strategic goals and compliance standards.
Assist with the monitoring of dormant/inactive accounts and implement required procedures in collaboration with the escheatment specialist
Process and correct tax forms (e.g., 1099, 5498)
Administer and maintain tax-related compliance processes, including the timely processing and resolution of B-Notices, annual TIN (Taxpayer Identification Number) matching, and tax form corrections. Ensures IRS compliance through accurate processing and cross functional collaboration.
Participate in the evaluation and implementation of automation tools to streamline account processing and reduce manual tasks.
Collaborate with technology and compliance teams to enhance digital workflows for account documentation and member communications.
Stay current on evolving regulations affecting specialized accounts (e.g., IRA legislation, escheatment laws, digital notarization).
Contribute to risk assessments and policy updates to ensure continued compliance and operational resilience.
Support data quality initiatives by identifying discrepancies and contributing to system enhancements.
Partner with departments such as Compliance, Legal, and Member Services to resolve complex account issues and improve member experience and workflows for the front-line teams.
Supports front line team development through training and mentorship on emerging procedures and technologies.
Stay informed on industry trends and regulatory changes, proactively advising leadership on potential impacts and opportunities for innovation in Deposit Operations.
Perform related duties as assigned.