Senior Operations Specialist

TX-HHSC-DSHS-DFPS • Austin, TX

2d • $4,523 - $7,254 • Onsite

About The Position

Performs advanced (senior-level) consultative services and technical assistance work. Work involves planning, developing, and implementing the DSHS Central Pharmacy’s medications warehouse operations and maintaining accurate inventory levels to support efficient and compliant distribution activities. Provides consultative services and technical assistance to program staff, government agencies, community organizations, and the general public. Oversees training, regulatory compliance, and current Good Manufacturing Practices (cGMP) for the DSHS Central Pharmacy’s staff and operations, including responsibility for providing and documenting required annual cGMP training. Serves as the Team Lead and provides direction, leadership, and motivation to the Repack staff. Ensures budgetary compliance with the department’s approved budget. May represent the DSHS Central Pharmacy at meetings or conferences. Works under limited supervision under the DSHS Central Pharmacy Operations Manager, with considerable latitude for the use of initiative and independent judgment.

Requirements

• Knowledge of pharmaceutical technology, medical and pharmaceutical terms
• Knowledge of federal and State laws governing pharmaceuticals
• Knowledge of agency policies, rules, and regulations
• Knowledge of inventory management methodology, inventory control, record keeping and reporting procedures
• Knowledge and experience with computer databases and inventory management software systems.
• Knowledge of public health systems in Texas
• Skill in training and motivating others
• Skill in team leading, team building, motivation, conflict resolution and vision building
• Skill in operating inventory management system software, inventory databases and bar-code scanning equipment
• Skill in developing and implementing complex plans and procedures
• Skill in problem identification, analysis, and resolution
• Skill in conducting business needs assessment, on-site reviews and evaluations
• Skill in identifying measures or indicators of program performance
• Skill in providing consultative and technical assistance to address problems and coordinate or facilitate business or projects
• Skill in using quality assurance monitoring and evaluation techniques applicable to inventory control systems
• Skill in providing customer service and support
• Skill in excellent telephone and email etiquette
• Skill in excellent verbal and written communications
• Skill in organizing and prioritization of workload and meeting deadlines
• Skill in the use of computer and graphical software, MS Office software (Word, Excel, Power Point, Outlook)
• Ability to instruct and delegate to subordinates in all phases of inventory work, inventory management, inventory controls, customer service, procurement and record keeping.
• Ability to review inventory operations for compliance with established practices and procedures
• Ability to perform complex and cross-functional assignments
• Ability to assist in developing policies and procedures
• Ability to plan and conduct effective business meetings
• Ability to manage and coordinate activities and projects
• Ability to develop and conduct presentations
• Ability to train others and to effectively manage classroom or web-based learning environments and manage problematic situations
• Ability to interact effectively and professionally with persons from diverse cultural, socioeconomic, educational, racial, ethnic and professional backgrounds
• Ability to represent the agency to stakeholders and the community
• Ability to participate as a proactive team member with regional and local health departments, clinics, pharmacies, and other providers
• Ability to work effectively with managers, supervisors, inter and intra agency personnel, and members of public and professional groups
• Ability to comprehend and implement written and verbal instructions
• Ability to effectively communicate verbally and in writing, including email correspondence and detailed reports
• Ability to prepare and present technical information in a professional, clear concise manner
• Ability to gather, assemble, correlate, and analyze facts, customer needs, devise solutions to problems, prepare reports, and develop and evaluate policies and procedures
• Ability to prepare and present data analyses, technical specifications and recommendations in a professional, clear concise manner
• Ability to collect, analyze and evaluate information and provide appropriate feedback/recommendations
• Must have a current Texas Driver’s License.
• Must have an active Texas Pharmacy Technician License or obtain within 1 year of hire.
• Must have a forklift license or obtain one within one year of hire.

Nice To Haves

• Pharmacy Tech Registration preferred
• Fork Lift License preferred
• Experience in team leading, team building, motivation, and conflict resolution preferred
• Experience inventory management methodology, inventory control, record keeping and reporting procedures preferred

Responsibilities

• Oversees the performance of the operations teams in the DSHS Pharmacy Unit. Ensures operational responsibilities and production processes are met, and updates are accurately reflected within the inventory and ordering system, PIMS. Ensures staff are properly trained on how to use and troubleshoot issues with pharmacy equipment which includes but is not limited to: bar code scanning equipment, printing devices, repackaging equipment interface system, shipping interface, and other software system interfaces. Oversee daily inventory management system operations and inventory control processes, including, order processing, receiving, picking, packing, shipping and other operations to ensure inventory control standards. Monitors and analyzes operations as appropriate to identify opportunities for continuous business process improvement.
• Oversees operational compliance with all state and federal requirements including FDA, Pharmacy Class A, and DSHS Regulatory requirements. Analyzes current policies, procedures, manuals, and incorporates updates as needed from federal and state resources. Reviews and analyzes inventory management system functionality and inventory processes for quality control and quality assurance and to determine system effectiveness. Provides advanced technical support services, system testing, defect reporting, production issue support, system error resolution, and technical troubleshooting for the inventory management system, associated system hardware, bar code scanners, and system interfaces. Collaborates with Branch, IDPS Help Desk personnel and IT personnel regarding technical production issues for resolution.
• Oversees training and guidance to internal and external stakeholders including but not limited to: DSHS staff, IDPS personnel, Health Service Regions, and Local Health Departments. Provides help desk support for PIMS users, HIV medication orders, and shipment operations. Oversees and manages inventory counts, completes required reporting requirements, reconciles data reports, and provides oversight of items required to support operations.
• Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligation for disaster response and/or recovery of Continuity of Operations (COOP) activation. Such participation may require an alternative shift pattern.

Benefits

• insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed