Senior Operations Specialist

Marsh McLennan•Houston, TX

19h•Hybrid

About The Position

Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drives our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Senior Operations Specialist at McGriff, a division of Marsh & McLennan Agency LLC (MMA.) Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MRSH). A day in the life. As our Senior Operations Specialist on the McGriff Corporate Operations - Certificate of Insurance team, you will serve as a subject matter expert for the client-facing Certificates of Insurance (COI) process and support the successful execution of offshore operations for this function. You will play a key role in ensuring the COI process is transitioned and executed accurately, consistently, and efficiently by offshore teams. You will provide day-to-day support and guidance on COI-related activities, including reviewing certificate requests, answering process and coverage questions, supporting implementation efforts, assisting with training and knowledge transfer, and helping maintain service quality and process adherence. The ideal candidate brings strong Property & Casualty insurance knowledge, hands-on experience with complex Certificates of Insurance, and the ability to read contracts, interpret insurance requirements, and support others through operational and process-related questions.

Requirements

College Degree or equivalent education, training and work-related experience
Property & Casualty Insurance License
Five years of experience within the insurance industry
Experience handling Complex Certificates of Insurance
Ability to read contracts and insurance policies
Highly effective written and verbal communication skills
Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Ability to work without direct supervision

Nice To Haves

Knowledge of insurance specific systems and applications

Responsibilities

Serve as a subject matter expert for the Certificates of Insurance process and related operational activities
Support onshore and offshore teams with COI questions, issue resolution, and process guidance
Review certificate requests and help ensure accurate handling of coverage requirements and certificate issuance
Read and interpret contracts, insurance requirements, and policy language to support compliant COI processing
Assist with implementation activities, transition support, and project work related to the offshore COI function
Support setup, go-live, and stabilization efforts for transitioned COI work
Assist with developing, maintaining, and updating SOPs, job aids, desk procedures, and knowledge articles for COI processes
Assist in delivering training and knowledge transfer sessions for offshore and onshore team members
Provide ongoing coaching and support to help ensure process consistency, service quality, and operational readiness
Help identify process gaps, trends, and improvement opportunities within COI workflows
Partner with leadership on standardization, efficiency, and continuous improvement initiatives
Collaborate with teammates, servicing teams, and third-party vendors to support client service and operational excellence
Help monitor adherence to established processes, service expectations, and quality standards