Senior Operations Specialist

First Legal Network LLC • Henderson, NV

1d • $70,000 - $75,000 • Onsite

About The Position

The Senior Operations Specialist is responsible for the execution and management of all Court & Process activity in the assigned market, including prioritization, routing strategy, and client communication.

Requirements

• High School graduate or GED equivalent.
• 10-15 years’ experience in local process service rules and regulations.
• Advanced leadership and team management skills.
• Attention to detail and problem-solving skills.
• Strong written and verbal communication
• Knowledge of company policies.
• Time management and organizational skills.
• Ability to maintain a consistent teamwork mentality.
• Computer skills and knowledge of collaboration tools.

Responsibilities

• Determines daily and weekly service strategy.
• Prioritizes jobs based on client urgency, geography, and SLAs.
• Resolves service issues, bad addresses, and field obstacles independently.
• Acts as the primary local decision-maker for field operations.
• Main point of contact for local clients. Responsible for: Status communication, Service expectations, Issue resolution
• Maintains client satisfaction and service quality

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED