Senior Operations Manager (Operations Manager I)

DHL (Supply Chain)•Pataskala, OH

4d•$85,000 - $110,000•Onsite

About The Position

The Senior Operations Manager (Operations Manager I) at DHL Supply Chain is responsible for ensuring smooth, efficient warehouse operations and implementing processes that optimize performance. The role leads and develops a diverse team of supervisors and indirect reports, supports a safe and productive work environment, and contributes to the facility’s overall success. It includes responsibility for workflows, labor planning, standardized processes, performance reporting, employee development, customer satisfaction, and continuous improvement. The schedule is Monday to Friday, with daily hours aligned to the assigned work centers. The role may also take on site sponsorship assignments in areas such as safety, Go Green, OMS, or LMS. DHL Supply Chain North America operates more than 500 facilities, employs more than 50,000 associates, and manages over 150 million square feet of warehouse space. The organization emphasizes teamwork, associate development, training, continuous improvement, and an inclusive culture.

Requirements

At least 1 year of logistics industry experience.
At least 2 years of experience in a supervisory or management role.

Nice To Haves

Bachelor's degree or equivalent experience.
Experience with P&L management, objective setting, and project management.

Responsibilities

Lead, motivate, coach, and develop supervisors and indirect reports, building a culture of inclusion and belonging.
Lead up to two or more operations supervisors to ensure KPIs, operational goals, and key responsibilities are met.
Develop and implement efficient workflows, labor plans, standardized processes, and best practices to improve productivity, reduce costs, and increase operational efficiency.
Uphold health and safety regulations and promote heightened safety awareness and a positive safety culture.
Help maintain a safe, clean, and well-maintained building.
Compile reports on KPIs, including productivity and accuracy metrics, and use insights to support decisions and continuous improvement.
Promote open communication and collaboration among leadership and associates.
Partner with Human Resources and site leadership on supervisor hiring and provide input and recommendations on candidate selection.
Collaborate with cross-functional teams to fulfill customer orders promptly and consistently.
Partner with customers and proactively address concerns to achieve exceptional customer satisfaction.
Develop assigned salaried staff, promote skill building, and support their progression toward next-level roles.
Engage with salaried and hourly team members to build a positive facility culture.
Take on additional assignments as needed, such as site sponsor for safety, Go Green, OMS, or LMS.