Senior Operations Manager (Operations Manager I)

DHL Supply Chain • Waddell, AZ

1d • Onsite

About The Position

The Senior Operations Manager (Operations Manager I) plays a pivotal role in ensuring the smooth and efficient operation of DHL Supply Chain warehouses. The role leads teams, implements processes to optimize warehouse operations, fosters a safe and productive work environment, and contributes to the success of DHL Supply Chain’s contract logistics operations. DHL Supply Chain North America operates more than 500 facilities, employs over 50,000 associates, and manages over 150 million square feet of warehouse space.

The organization emphasizes teamwork, associate development, training, and continuous improvement in a business-casual environment.

Requirements

• At least 1 year of logistics industry experience.
• At least 2 years of experience in a supervisory or management role.

Nice To Haves

• Bachelor’s degree or equivalent experience.
• Experience with P&L management, objective setting, and project management.

Responsibilities

• Lead, motivate, coach, and develop Supervisors and indirect reports while fostering an inclusive team culture and sense of belonging.
• Develop and implement efficient workflows and labor plans, standardize processes, and introduce best practices to improve productivity and operational efficiency while reducing costs.
• Uphold health and safety regulations and promote heightened safety awareness throughout the organization.
• Compile reports on key performance indicators, including productivity and accuracy metrics, to support decision-making and continuous improvement.
• Promote open communication and collaboration between leadership and associates.
• Partner with Human Resources and site leadership on the hiring process for Supervisors, providing input and recommendations to support talent selection.
• Collaborate with cross-functional teams to fulfill customer orders consistently and promptly.
• Partner with customers and proactively address concerns or issues to achieve exceptional customer satisfaction.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Prescription coverage
• Discounted stock purchase
• General Bonus Plan
• 401(k)
• Generous paid time off policy

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed