Senior Operations Manager

Carvana•Tracy, CA

About The Position

The Senior Operations Manager oversees multiple reconditioning lines within an Inspection & Reconditioning Center and plans production for a full working shift. The role is responsible for ensuring production metrics are consistently met and for managing facility performance against production, cost, and quality targets when the General Manager is not onsite. The position works with site leadership and associates to address operational challenges, lead continuous improvement, and develop reconditioning leaders and managers. The role requires openness to relocation, ideally nationwide and at minimum within one of the specified regions: Northeast, Southeast, Midwest, or West Coast. Work takes place in a vehicle-maintenance environment that may be cold, hot, noisy, wet, and subject to fumes or odors. The job involves physical activity, use of protective equipment, and variable schedules as needed. Hiring is contingent on passing a complete background check, and the role is not eligible for visa sponsorship.

Requirements

At least 8 years of management experience in an automotive or lean manufacturing environment.
Experience leading a team of more than 50 associates and a track record of developing employees.
Proven ability to solve urgent operational challenges through root cause analysis.
Excellent communication skills.
Ability to maintain high volume and high-quality output in a fast-paced environment.
Willingness to relocate, ideally nationwide and at minimum regionally within the Northeast, Southeast, Midwest, or West Coast.
Valid unrestricted driver's license and a clean driving record for the last 3 years.
Ability to read, write, speak, and understand English.
Must be at least 18 years of age.
Ability to work variable schedules as necessary.
Ability to stand for extended periods and frequently stretch, reach, walk, stoop, push, and pull in a vehicle-maintenance environment.
Ability to use safety equipment, including items such as a face shield or goggles, non-slip shoes, gloves, a mask, and other protective garments and equipment.
Ability to lift up to 60 pounds independently, with most lifting from knee to shoulder height and other lifting from various levels.
Ability to walk up to three miles each day.
Must pass a complete background check.

Responsibilities

Oversee multiple reconditioning lines within an Inspection & Reconditioning Center and plan production for a full working shift.
Manage facility operations to meet or exceed production, cost, and quality targets when the General Manager is not onsite.
Identify throughput and efficiency bottlenecks, conduct root cause analysis, and develop and execute action plans with site leadership and associates.
Conduct weekly site performance reviews with Senior Reconditioning leadership, reporting performance against targets, challenges, and countermeasures.
Guide daily site manager huddles to establish the day's priorities.
Support Continuous Improvement projects at the home site and, if applicable, across the region or network; implement and train teams on process changes.
Support development plans and provide regular competency-based feedback to Reconditioning Leads and Managers.
Demonstrate Carvana values through leadership, teamwork, and communication on the shop floor.
Uphold Carvana operating standards and processes.
Ensure compliance with health, safety, and loss prevention guidelines.