Senior Operations Manager

Gelato•Atlanta, GA

18h•Hybrid

About The Position

Gelato has created the world's largest global network for on-demand production of custom products, from t-shirts and mugs to books and wall art. We empower a new generation of ecommerce entrepreneurs to share their creativity worldwide while embracing local, sustainable production. By producing locally and perfectly matching supply with demand, we eliminate waste and reduce carbon emissions. At Gelato, we don't own production facilities, we build the software that connects them. With over 140 production partners in 32 countries, our network can deliver custom products to five billion people in just 72 hours. It's smarter, faster, and greener. With GelatoConnect, our SaaS platform, we're driving innovation in print production. GelatoConnect simplifies operations for print producers by automating procurement, workflows, and logistics into one seamless system. By boosting efficiency and cutting costs, it helps businesses scale to meet market demands. With GelatoConnect, we're reshaping the print industry to be more efficient, sustainable, and profitable.

Requirements

You have a start-up mentality and love digging in to find the root cause of a problem.
You are a customer-obsessed problem solver who enjoys working directly with customers and partners.
You are internally motivated, thrive in a fast paced environment, and are comfortable owning an outcome end to end.
You can challenge the status quo, and you work closely with our Product and Tech teams, bringing what you learn from customers and partners back into the business so you have a direct path to shaping how the product and partner experience evolve.
You own outcomes end to end and get things done by influencing partners and cross-functional teams, without needing direct authority.
You are experienced with AI and enjoy using the latest tools to accomplish your projects and scale your impact.
You are comfortable with ambiguity and thrive in a fast paced, high-growth environment.
You use data to find insight and drive decisions, and you are willing to roll up your sleeves to fix problems in a hands-on way.
You have experience in supply chain, logistics, retail, or eCommerce, ideally with marketplace models.
You have 5+ years of operations, commercial, and/or strategy experience in a high-growth startup or big tech environment.

Responsibilities

Identify production partners in your region who can help Gelato grow capacity, availability, speed, and selection.
Help bring new partners onto GelatoConnect and into the Gelato network, working with our commercial teams so partners understand the value and get set up to fulfill for Gelato.
Get new partners live and operating to our standards, and own ongoing performance across your partner base (availability, speed, quality, and selection expansion), diagnosing issues, driving improvements, and raising the bar with each partner you add.
Assess the supplier ecosystem and have a say in who should be on GelatoConnect Procurement, helping add the right suppliers so partners can tap into Gelato's buying power to reduce material costs and inventory overhead.
Use the latest AI tools to scale your impact, automate manual work, and make faster, sharper decisions across everything you own.
Work closely with Product, Commercial, and supply chain teams to connect strategy to execution, using GelatoConnect as the backbone for how your region operates and scales.