HOUCX - Sr. Operations Manager
About The Position
The Senior Operations Manager leads and oversees operational activities supporting domestic and international commodity trading businesses. The role manages effective transaction execution and related work, including customer service, contract administration, logistics coordination, inventory management, invoicing, accounts payable and receivable coordination, compliance, internal controls, and management reporting. The position provides leadership to Operations or Sales Administration staff and supports the General Manager and commercial teams. It resolves operational issues, manages business risk, and identifies opportunities to improve processes, systems, and service. The position description notes that duties may change based on business needs and that reasonable accommodations will be provided in accordance with applicable laws.
Requirements
- Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, Finance, Accounting, or a related field, or an equivalent combination of education and relevant experience.
- Minimum of seven years of progressively responsible experience in trading operations, commercial operations, logistics, supply chain, or a related field.
- Strong leadership, coaching, delegation, and team-management skills.
- Knowledge of trading operations, logistics, inventory management, contract administration, customer service, and transaction processing.
- Working knowledge of basic accounting principles, invoicing, accounts payable and receivable, and inventory reconciliation.
- Strong understanding of operational risk, compliance requirements, internal controls, and standard operating procedures.
- Excellent problem-solving, analytical, organizational, and decision-making skills.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Strong written and verbal communication skills and ability to work effectively with individuals at different levels and across functions.
- Strong customer-service orientation and ability to maintain productive business relationships.
- Proficiency with Microsoft 365 applications, including Excel, Word, Outlook, and Teams.
- Experience with ERP, trading, inventory, or corporate database systems.
Nice To Haves
- SAP experience preferred.
- Prior supervisory, team-lead, or people-management experience preferred.
- Experience in a commodity trading, multinational, or similarly complex business environment preferred.
Responsibilities
- Lead and monitor the daily work of Operations or Sales Administration staff supporting commodity trading activities.
- Establish team priorities, assign accounts and responsibilities, monitor workloads, and adjust assignments as business needs change.
- Coach and develop team members, provide regular feedback, support training and cross-training, and assess staffing needs.
- Oversee timely and accurate execution of domestic, import, and export transactions in accordance with contracts, company policies, standard operating procedures, and applicable requirements.
- Coordinate with commercial teams, customers, suppliers, carriers, warehouses, terminals, and internal departments to support transaction execution and customer service.
- Monitor inventory positions, shipments, reconciliations, invoicing, payments, documentation, and other operational deliverables.
- Investigate and resolve customer, supplier, inventory, logistics, documentation, and system-related issues, escalating significant matters as appropriate.
- Guide staff regarding risk management, compliance, documentation standards, and internal controls.
- Prepare or oversee periodic reports on inventory, shipment activity, business and service trends, reconciliations, operational risks, and system needs.
- Assist management in evaluating operational costs, including transportation, storage, handling, and other transaction-related expenses, as applicable.
- Develop, document, and maintain operating procedures, workflows, controls, and service standards.
- Identify and implement process improvements to increase accuracy, efficiency, consistency, and customer service.
- Partner with Commercial, Accounting, Finance, Legal, Compliance, Tax, IT, and other departments to support business objectives and resolve issues.
- Stay informed of industry, market, regulatory, and operational developments relevant to the assigned trading business.
- Lead or participate in departmental and company projects as requested by management.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
