Senior Operations Manager

DSV•Henderson, NV

About The Position

Under the direction of the General Manager, the Senior Operations Manager is responsible for day-to-day site operations, including supervising warehousing, receiving, and shipping in accordance with company service and cost objectives. The role plans inbound and outbound volume, customer communications, space utilization, and equipment management. People-management responsibilities include hiring and training, labor planning, performance appraisals, addressing performance issues, and resolving problems. The role is expected to support company objectives for performance, safety, and quality and comply with corporate and site-specific policies. The Senior Operations Manager leads operational systems and procedures, productivity and service performance, continuous improvement, client SLA and KPI compliance, employee development, work scheduling, customer relationships, budgeting support, information systems, equipment and facilities, and workplace safety. The position manages warehouse operations supervisors and support staff and reports to the General Manager.

Responsibilities

Develop systems and procedures to manage operations, equipment, and products safely and profitably in accordance with company policies and procedures.
Manage operations to meet productivity, service, client SLA, KPI, and quality-system requirements.
Drive continuous-improvement efforts and suggest more efficient operations and ongoing cost savings.
Use communication and motivational techniques to supervise, counsel, and, when needed, discipline team members; collaborate with Human Resources.
Assist with hiring, training, and professional-development programs and participate in performance evaluations and related HR activities.
Keep senior management and client representatives informed of critical operational issues.
Plan daily work schedules using work orders, arrival notices, and customer instructions; prioritize work and assign duties to warehouse staff.
Review volume demands and plan warehouse-space reorganizations and changes to supplies, equipment, or staffing.
Ensure qualified individuals provide effective training, monitor trainee progress, and ensure adherence to DSV and client SOPs.
Promote team motivation, customer satisfaction, and employee growth and development; support SOP adherence and conduct routine staff meetings.
Ensure team members are trained and efficient in required information systems, including WMS; arrange software and hardware purchases in accordance with corporate IT policies and remain informed about technology changes and client systems.
Manage customer-service standards and operational and administrative support for client accounts; maintain contact, respond to requests, attend or lead key-customer meetings, coordinate site visits, and promote positive client relationships.
Support development of the annual operating budget and manage controls to meet service and operational goals within cost, revenue, and profit parameters; support compliance with contract budgeting and pricing guidelines.
Manage sanitation, maintenance, security, housekeeping, safety, and equipment programs, including material-handling equipment; ensure team members are trained on MHE and recommend relevant new technology.
Establish a proactive, participative safety culture; achieve company safety goals, audit warehouse safety, security, and quality compliance, and ensure applicable statutory health and safety requirements are met.
Work overtime as dictated by business needs, whether mandatory or voluntary.
Perform other duties as assigned.
Manage warehouse operations supervisors and support staff.