Senior Operations Manager, Luxe

Airbnb

7d•$132,000 - $155,000•Remote

About The Position

Airbnb Luxe is a curated category of more than 9,000 vetted, high-end homes. The Luxe Vetting team is responsible for onboarding new Luxe listings, maintaining the quality standards associated with the Luxe badge, and converting high-potential Marketplace listings into Luxe. The Senior Operations Manager will own the end-to-end process for onboarding new Luxe listings, build acquisition and onboarding motions, maintain a healthy pipeline, and work cross-functionally to achieve growth targets. The role also includes leading cross-team programs and representing the team in leadership settings. The position is US-remote eligible and requires the candidate to be based in North America and live in a state where Airbnb, Inc. has a registered entity. Occasional work at an Airbnb office or attendance at offsites may be required, as agreed with the manager. Relocation support is not available. The role may be eligible for a bonus, equity, benefits, and Employee Travel Credits. The stated base pay range is $132,000–$155,000 USD.

Requirements

At least 8 years of experience in program or operations management, sales or revenue operations, or supply chain operations in a high-growth, cross-functional environment.
A proven track record owning a pipeline or funnel end-to-end, from design through steady-state operation, including budget and vendor accountability.
Strong analytical and problem-solving skills, including building dashboards and using data to drive decisions.
Hands-on experience with Salesforce, including building dashboards and reports and diagnosing and resolving pipeline or automation issues.
Ability to work with urgency and adapt quickly to changing priorities to meet project goals and objectives.
Experience navigating a matrixed organization and building relationships to achieve goals with cross-functional teams, including Sales, Product, and technical teams.
Excellent written and verbal communication skills, with the presence and judgment to represent the team in leadership settings.
Excellent organizational skills and high attention to detail and quality.
Must be based in North America and live in a state where Airbnb, Inc. has a registered entity.

Nice To Haves

Advanced data analytics skills, such as SQL.

Responsibilities

Own and continuously improve end-to-end onboarding operations to meet business pace and quality requirements.
Build and run new-listing acquisition and onboarding approaches with Sales and other cross-functional teams.
Identify and close tooling and process gaps, establishing durable systems in place of manual workarounds.
Manage program budgets and vendor relationships, including selecting external partners when needed.
Drive shared programs with peer leads from planning through execution, and take on projects as team priorities evolve.
Represent the team in internal meetings, cross-functional forums, and leadership settings as needed.
Track program metrics, diagnose performance issues, and identify and implement actions to get performance back on track.