Senior Operations Manager Home Care

Azalea Homecare•Lawrenceville, GA

4d•Onsite

About The Position

Azalea Home Care is seeking a hands-on Senior Operations Manager to lead day-to-day operations. This role ensures clients are staffed, caregivers are supported, schedules run smoothly, and issues are resolved before they grow. This is a high-impact leadership role for someone who understands home care and can bring structure, accountability, and consistency to daily operations. The Operations Manager will work closely with the CEO and Director of Strategic Development to strengthen workflows, communication, team accountability, and care delivery as Azalea continues to scale. This is not just scheduling; we need an operator who can lead people, manage change, solve problems, and build structure.

Requirements

3+ years of relevant experience required; 3–5 years preferred in home care, home health, healthcare operations, healthcare staffing, or similar
Experience with scheduling, staffing, caregiver coordination, client service, and daily operations
Understanding of intake, onboarding, scheduling, EVV, billing, payroll, and caregiver communication in home care
Experience managing call-outs, coverage gaps, urgent staffing needs, and client/family escalations
Strong leadership, organization, problem-solving, decision-making, and communication skills
Comfortable using data to manage performance and improve operations

Nice To Haves

Experience with home care software, EVV, Medicaid, private duty care, facility staffing, or payer documentation preferred
Hands-on, proactive, steady under pressure, and comfortable stepping into operational details when needed

Responsibilities

Lead daily scheduling and staffing for home-based and facility-based client cases
Ensure shifts are staffed, confirmed, monitored, and escalated when coverage risks arise
Manage caregiver call-outs, coverage gaps, last-minute changes, and real-time staffing adjustments
Hold scheduling accountable to coverage, advance confirmations, call-out response, overtime control, and client disruption metrics
Serve as the operational bridge between intake, recruiting, onboarding, scheduling, EVV, billing, payroll, and care delivery
Monitor intake-to-care from referral through caregiver matching, scheduling, start of care, and billing readiness
Implement workflows, SOPs, handoff checklists, escalation protocols, and KPI tracking with leadership
Act as escalation point for scheduling issues, caregiver reliability concerns, client/family complaints, and recurring breakdowns
Coordinate with billing and payroll to keep scheduling data, EVV records, visit confirmations, and exceptions accurate