Home Care: Operations Manager - Winston Salem

Senior Living Communities Careers • Winston Salem, NC

5d • Onsite

About The Position

This position is responsible for the management of services to support Agency operations in the areas of payroll and billing processes, customer support, personnel file maintenance, medical records and data entry. This position is responsible for marketing and business growth. This position transmits information to staff and office personnel to facilitate daily office activities and ensure that sensitive company information is appropriately handled. This position is often the first contact the company has with the public and must maintain confidentiality of business, patient and employee matters. Note: Depending on the size of the Agency location, the manager's responsibilities will differ.

Requirements

• One (1) year data entry, computer-related experience, or clerical and systems experience, preferably in a healthcare environment.
• Ability to work in a fast-paced environment and to prioritize, organize and manage multiple priorities.
• Proficient in Microsoft Office suite and the ability to quickly master new software applications.
• Strong customer orientation to older adults.

Nice To Haves

• College Degree Preferred

Responsibilities

• Manage payroll processes, including collecting and monitoring payroll sheets, ensuring visits match payroll, reviewing documents for accuracy, ensuring timely and accurate paychecks, maintaining PTO time, obtaining management approval for payroll sheets, generating productivity and retention reports, investigating payroll errors, and processing corrections.
• Manage billing processes, including performing pre-billing audits, processing corrections, providing data for cash collection, maintaining logs for claims processing and ADR tracking, reviewing accounts receivable, and processing daily and weekly reports.
• Maintain personnel files according to regulations and company standards, ensuring confidentiality, tracking employee documents for accuracy and completeness, notifying staff of expiring documents, filing documents, tracking attendance at in-services, distributing and collecting HR documentation, maintaining employee lists, monitoring contracted individual/organization files, and verifying licensure and sanction status.
• Manage medical supplies, including inventory, ordering, reconciliation, controlling supplies issued to physician orders, monitoring supplies issued to patients, reconciling invoices, monitoring back-ordered supplies, processing 'car stock' orders, tracking billing of supplies, and issuing/tracking clinical supplies on loan.
• Handle customer support by answering phone lines, providing clerical support, processing incoming and outgoing mail and faxes, performing general clerical duties, typing correspondence, providing backup assistance, and managing office supply inventory.
• Maintain active client medical records, filing documentation, controlling active and inactive files, retrieving records, breaking down records upon discharge, assembling admission/re-certification/discharge packets, logging and mailing physician's orders, maintaining confidentiality, managing forms inventory, auditing medical records for compliance, assisting with data extraction, copying and mailing records, monitoring and releasing confidential patient information, and maintaining storage/retrieval logs.
• Manage scheduling of patient visits based on physician orders, validating caregiver visits, monitoring productivity, tracking authorizations and physician orders, maintaining employee absenteeism logs, monitoring 'hours worked' to control overtime, and performing data entry of visits and supplies into the billing system.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree