Home Care Operations Coordinator

Griswold Home Care for Harford & Cecil Counties • Harve de Grace, MD

4d • Onsite

About The Position

Griswold Home Care – Baltimore, Harford & Cecil Counties is looking for a compassionate and organized Home Care Operations Coordinator to help deliver exceptional care and support to our clients, caregivers, and families. This role is ideal for someone who thrives in a fast-paced environment where every day brings the opportunity to make a difference. The position is located in Harford & Baltimore County, MD, and operates on a full-time schedule, Monday–Friday, 8:30 AM – 5:00 PM. If you have experience in home care, enjoy building relationships, and thrive in a fast-paced environment, we'd love to hear from you.

Requirements

• 2+ years of experience in home care, healthcare, or senior services
• Scheduling experience preferred
• Experience with client intakes and care plans
• Excellent customer service and relationship-building skills
• Strong communication and organizational skills
• Ability to manage multiple priorities and work independently
• Proficiency with Microsoft Office; home care software experience is a plus
• Valid driver's license and reliable transportation

Responsibilities

• Assist with caregiver scheduling and daily schedule changes
• Support client and caregiver communications
• Conduct new client intake calls and assist with in-home assessments
• Help develop and update client care plans
• Complete client satisfaction and wellness follow-up calls
• Assist with matching caregivers to client needs
• Maintain accurate client documentation and records
• Answer incoming office calls and provide exceptional customer service
• Support office administration and special projects
• Collaborate with the leadership team to ensure excellent client care

Benefits

• Competitive salary
• Paid Time Off
• Health benefits (where applicable)
• Ongoing training and career development
• Supportive, team-oriented culture
• Opportunity to make a meaningful impact in the lives of seniors and their families

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed