Care Operations Manager

Abby Care•Boston, MA

1d•$110,000 - $155,000•Hybrid

About The Position

Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve. We believe families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system. Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care at home. Our platform helps health plans and government partners better understand, verify, and improve care in the home. We expand access to care, reduce reliance on higher-cost settings, and help ensure public dollars are spent effectively. We are proud to partner with leading health plans, providers, and community organizations and are backed by top VCs. We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future. Join us in solving one of the most important challenges of our time.

Requirements

Bachelor's or Associate's Degree in a related field
5+ years of operations or care delivery leadership experience
Proven track record managing both local and international teams
Strong analytical and reporting skills
Ability to work hybrid out of our Boston, MA office

Nice To Haves

A background in healthcare or familiarity with Medicaid-based programs is preferred

Responsibilities

Lead the day-to-day execution of Abby Care’s care delivery engine, overseeing onboarding, HR coordination, documentation, scheduling, and service support to ensure smooth and consistent operation of the care journey.
Manage a high-performing team across multiple care operations functions both U.S.-based and international, responsible for hiring, training, and retaining top talent, while fostering a culture of urgency, compassion, and accountability.
Establish and track operational KPIs to monitor performance at every stage from onboarding timelines to family retention, using data insights to guide operational improvements and strategic decisions.
Create and refine SOPs, implement workflow automation, and optimize handoffs between teams to reduce delays and increase throughput, building the operational backbone for expansion.
Work closely with Clinical, Care Experience, Technology, Product, and Compliance teams to ensure end-to-end alignment and success, orchestrating internal coordination for exceptional care delivery at scale.
Own HIPAA and Medicaid compliance across operations, as well as internal documentation standards, supporting audits, refining QA processes, and ensuring operational integrity.