Senior Operations Manager
About The Position
SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to enable checkout-free parking. The Senior Facility Manager oversees facility operations through effective leadership, client relationship development, superior customer service, human resource management, and budget management. The role ensures employees meet SP+ standards of operational excellence, hires and trains frontline staff, and supports profitability through revenue development, facility marketing, cash controls, and expense reviews. The position includes revenue reporting and budget management, workforce management, client retention and satisfaction, marketing and revenue optimization, and safety and risk management. The manager works with attendants, cashiers, bookkeepers, and maintenance personnel, and supports parking operations at the facility.
Requirements
- Prior experience leading, managing, and motivating team members.
- Strong customer service skills and focus.
- Excellent verbal and written communication skills.
- Ability to multitask or work independently.
- Ability to react and solve problems quickly.
- Ability to understand and communicate company policies and procedures.
- Proficiency with Microsoft Word and Excel or Google Documents or Spreadsheets.
- Ability to learn internal computer programs.
- Valid state-issued driver's license with a current address and acceptable driving record.
Nice To Haves
- Bachelor's degree in a related field, or an equivalent combination of education and experience.
- Prior experience developing budgets and reviewing profit and loss statements.
- Parking management experience.
Responsibilities
- Deliver premier customer service to clients.
- Ensure employees perform their duties according to SP+ standards of operational excellence.
- Follow and enforce parking, security, and cash control procedures; participate in audits as necessary.
- Prepare daily bank deposits and ensure daily cash receipts are deposited into the facility's bank account.
- Monitor office audits and cashier reports for possible employee theft or inefficiencies.
- Manage the operation's budget and recommend actions to meet or exceed budget when unforeseen circumstances arise.
- Identify procurement and vendor service needs for the location.
- Perform general accounting duties, including accounts payable, payroll, and petty cash.
- Determine appropriate staffing levels; hire, develop, and train employees.
- Supervise employee performance and provide additional training or disciplinary measures as needed.
- Communicate proactively with clients about opportunities to improve operations and resolve their requests, concerns, and issues diplomatically.
- Monitor facility maintenance and cleanliness and recommend ways to improve facility aesthetics.
- Assist with revenue-maximization recommendations, including parking rate studies, local and online marketing plans, and prepaid parking services.
- Monitor and review damage claims.
- Recommend and implement plans or programs to improve operational safety and prevent similar claims from recurring.
- Implement policies and procedures to ensure compliance with OSHA laws.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Long-term and short-term disability insurance
- Life insurance
- Accident insurance
- 401(k)
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Senior
