Senior Operations Manager

Atos•Aberdeen, AK

6d•Onsite

About The Position

Atos is seeking an experienced cybersecurity operations manager / technical account manager to act as the onsite liaison between the client, cybersecurity vendor, and implementation partners. This is a 12-month onsite assignment in San Diego, California, overseeing the implementation, adoption, governance, and day-to-day coordination of cybersecurity services. The role is the central point of contact through implementation and transition to steady-state operations, with responsibility for Falcon Complete, CTEM, Falcon Guardian / AIDR, service reviews, governance, and escalations. The role leads implementation and onboarding, establishes governance and service-management processes, coordinates CTEM operations and remediation, administers Falcon Guardian / AIDR processes, and supports maturation of security operations and incident response. It also ensures knowledge transfer and operational-readiness documentation are completed before the assignment ends.

Requirements

10+ years of cybersecurity experience spanning security operations, incident response, threat detection, exposure management, or managed security services.
5+ years leading enterprise SOC, MDR, incident-response, or managed-security programs.
3+ years of operational experience with CrowdStrike Falcon technologies.
Experience in a senior client-facing role such as Technical Account Manager, Security Operations Manager, SOC Manager, Service Delivery Manager, or Cybersecurity Program Manager.
Proven experience coordinating customers, cybersecurity vendors, and global systems integrators during implementation and operations.
Experience managing critical escalations, governance, executive reporting, service reviews, and cross-functional remediation.
Ability to work onsite in San Diego, California, for the 12-month assignment.
Strong communication and stakeholder-management skills, including the ability to translate technical issues into business impact and clear actions.

Nice To Haves

Experience with CrowdStrike Falcon Complete, Insight, Identity Protection, Exposure Management, Next-Gen SIEM, or Guardian / AIDR.

Responsibilities

Act as the primary operational liaison for managed cybersecurity service matters.
Coordinate critical incident communications, follow-up actions, and closure.
Ensure recommendations and action items are assigned, tracked, and resolved by appropriate teams.
Coordinate implementation workstreams, dependencies, risks, and delivery with the Global Systems Integrator (GSI).
Maintain accountability through documented owners, due dates, action items, and escalations.
Coordinate response and remediation across infrastructure, endpoint, identity, cloud, and application teams.
Lead day-to-day administration and operational processes for CTEM and Falcon Guardian / AIDR.
Coordinate exposure prioritization, remediation, tuning, reporting, and continuous improvement.
Integrate findings into organizational workflows and collaborate with asset owners to reduce security risk.
Lead weekly operational and monthly service reviews.
Maintain a RAID log covering risks, assumptions, issues, and dependencies.
Develop executive dashboards and concise status reports.
Maintain the roadmap, RACI, escalation model, and transition plan.
Deliver knowledge-transfer and operational-readiness documentation.
Lead implementation oversight, deployment coordination, and the operational transition plan.
Establish a security operations governance framework, cadence, RACI, and escalation model.
Maintain incident escalation and stakeholder communication processes, CTEM remediation tracking, Falcon Guardian / AIDR operating procedures, and remediation-status reporting.