Senior Operations Manager

Yusen Logistics•Compton, CA

About The Position

The Senior Operations Manager oversees and coordinates operational activities across multiple facility shifts to achieve efficient and economical operations and maximize profitability. The role manages company policies, budgets, goals, operational procedures, financial reporting, facilities projects, safety and security, quality initiatives, customer relationships, and implementation of new customers. It provides direction to subordinate managers and is accountable for the coordination, performance, and productivity of three or more shifts, including workforce supervision and evaluation.

Requirements

7–10 years of related management-level experience in logistics, or an equivalent combination of education and experience.
Bachelor’s degree from a four-year college or university is highly preferred.
Ability to use a computer for email, reports, and work schedules.
Ability to review and analyze data and information.
Ability to plan, prioritize, and monitor activities.
Ability to work cooperatively and interact appropriately with employees and customers.
Ability to comply with company policies and procedures.

Nice To Haves

Bachelor’s degree (B.A./B.S.) from a four-year college or university.

Responsibilities

Implement and administer company policies and budgets, and develop long-range goals and objectives.
Identify and implement best practices across shifts.
Review analyses of activities, costs, operations, labor plans and costs, and forecast data to assess progress toward goals.
Analyze department budgets, identify variances and potential cost reductions, and allocate operating budgets.
Support financial reporting.
Plan, budget, and schedule facility modifications, including cost estimates, bid sheets, layouts, and construction or acquisition contracts.
Establish operating procedures for shipment verification, materials handling and disposition, and current warehouse inventory.
Execute, monitor, and improve safety and security procedures to promote a safe workplace and reduce safety incidents.
Support Kaizen and quality initiatives.
Work with customers to ensure satisfaction of their requirements and requests.
Participate in new-customer implementation, including rate schedules, manpower planning for service-level agreements, and writing and reviewing standard operating procedures.
Provide consultation and analysis for contract negotiations.
Conduct studies of packaging, warehousing, and commodity loading, and evaluate existing procedures and standards.
Lead and organize special projects as required.
Direct subordinate managers supervising non-exempt employees and temporary hourly associates.
Coordinate and oversee performance and productivity across three or more shifts.
Carry out supervisory responsibilities in accordance with company policy and regulatory and legal requirements.
Interview, hire, and train employees; plan, assign, and direct work; evaluate performance; recognize, reward, and discipline employees; and address complaints and resolve problems.
Maintain regular and punctual attendance, cooperate with others, and interact appropriately with employees and customers.
Use a computer for email, reports, and work schedules; review and analyze data; plan, prioritize, and monitor activities; and comply with company policies and procedures.